Total agents ready talking etc

[j.huizinga]

Hi,

I am using CUIC standard, and try to make a dashboard in which we can see in a pi chart the total number of agents talking, ready, not ready, logged in etc

It seems it isn't in CUIC standard or I must have missed it

Has anyone an idea on how to achieve that?

JH

[dekwan]

Hi,

Please post this question in the CUIC (reporting) forum here: Reporting

Thanx,

Denise

[j.huizinga]

Sorry, have done it now

Thanks!

Jan