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Replies

Translational Route Problem

chinmay.b
Beginner
Beginner

Hi Guys,

I have a DialedNumber=1991 with routing client as CiscoCallmanager.

If the agents are available call gets routed to the agent .

But if the agent is not available I am trying to send it to the VRU using the Translational route but it doesn't work.

(label defined for VRU is again 1991)

Trace:--

> DialedNumber (1991) using CallType (AndSupp - 5002)

Start #1

Default\TransRouteAndITSupp {All Customers} (version 1)

Select #2

Translation Route to VRU #4

Select min of:

*ANDQM01.AndSupp = 2

> No peripheral target available for translation route TR_ANDQM01 (ID 5022) with routing client ANDCCM (ID 5000).

> ----------

Can anyone help me on this.

Thanks in advance

chinmay

7 Replies 7

jond
Beginner
Beginner

You need to define a separate distinct range/pool of dialed numbers/cti route points for the Translation Route. These numbers should only be used for Translation Routing. You'll need more than one depending upon call volume and IVR port sizing.

erestes
Beginner
Beginner

You have not completed your Transtion Route configuration... a Translation Route is a Name of an Entity that has 1 or many Peripheral Targets/DNISs. So if you open you need a CTIRP X on your Call Manager that is used as trigger for your IVR This CTIRP X will be one of your DNIS values . So if you go to Translation Route Explorer and see you can add Peripheral Targets to the Translation Route. Read the instructions on Translation Routes More..

Hi,

Thank you very much.

I added the Peri-Target , label and got it working.

regards

Chinmay