Translational Route Problem

[chinmay.b]

Hi Guys,

I have a DialedNumber=1991 with routing client as CiscoCallmanager.

If the agents are available call gets routed to the agent .

But if the agent is not available I am trying to send it to the VRU using the Translational route but it doesn't work.

(label defined for VRU is again 1991)

Trace:--

> DialedNumber (1991) using CallType (AndSupp - 5002)

Start #1

Default\TransRouteAndITSupp {All Customers} (version 1)

Select #2

Translation Route to VRU #4

Select min of:

*ANDQM01.AndSupp = 2

> No peripheral target available for translation route TR_ANDQM01 (ID 5022) with routing client ANDCCM (ID 5000).

> ----------

Can anyone help me on this.

Thanks in advance

chinmay

[jond]

You need to define a separate distinct range/pool of dialed numbers/cti route points for the Translation Route. These numbers should only be used for Translation Routing. You'll need more than one depending upon call volume and IVR port sizing.