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a-non_w09
Beginner

Troubleshoot path inbound call IVR

I wanna know when customer call to IVR trigger number and what digits that they press.

Which logs that I can view to troubleshoot?

Thank you in advance.

4 REPLIES 4
Deepak Rawat
Cisco Employee

Please collect Cisco Unified CCX Engine logs and it will show all the DTMF and other things happening in the script.

Regards

Deepak

How can I see Cisco Unified CCX Engine logs

P.S. UCCX version is 7.0

Thank you in advance

Anthony Holloway
Cisco Employee

Here you go:

https://supportforums.cisco.com/document/13050181/uccx-viewing-executed-script-steps-cli

Many thanks Mr.Anthony

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