Troubleshoot path inbound call IVR

[a-non_w09]

I wanna know when customer call to IVR trigger number and what digits that they press.

Which logs that I can view to troubleshoot?

Thank you in advance.

[Deepak Rawat]

Please collect Cisco Unified CCX Engine logs and it will show all the DTMF and other things happening in the script.

Regards

Deepak

[a-non_w09]

How can I see Cisco Unified CCX Engine logs

P.S. UCCX version is 7.0

Thank you in advance

[Anthony Holloway]

Here you go:

https://supportforums.cisco.com/document/13050181/uccx-viewing-executed-script-steps-cli

[a-non_w09]

Many thanks Mr.Anthony