06-21-2016 04:09 AM - edited 03-14-2019 04:15 PM
I wanna know when customer call to IVR trigger number and what digits that they press.
Which logs that I can view to troubleshoot?
Thank you in advance.
06-21-2016 11:52 AM
Please collect Cisco Unified CCX Engine logs and it will show all the DTMF and other things happening in the script.
Regards
Deepak
06-22-2016 06:13 AM
How can I see Cisco Unified CCX Engine logs
P.S. UCCX version is 7.0
Thank you in advance
06-21-2016 11:18 PM
Here you go:
https://supportforums.cisco.com/document/13050181/uccx-viewing-executed-script-steps-cli
06-22-2016 05:41 AM
Many thanks Mr.Anthony
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