I'm having little luck finding information on adding entries to the Route Table in Cisco SIP Proxy (8.5). I understand how to add a basic entry but what I really need to know is what wildcards are available to be used for the Key entries? Would these...
Dears,
We were facing database sync issue on ICM DB. After analysis, we found 2 jobs (****_PurgeTCD and *****_PurgeTCV) were failing because of that purging is not happening and due to that database syncing is happening. Earlier, we manually run the...
Can any one tell me difference between ICM Available and Agent available in ICM.
Am using ICM Availabe in the queue node, as i understood, ICM available will check the skill group is available across the channels, like email, chat, vocie etc.
Agent ...
Hi all,
I am working on an IPCC queue script, and am having trouble debugging a 'Get Reporting Statistic' which is nested in "Queued" under the 'Select Resource'.
I've attached a screenshot of the script. Calls successfully queue up, and agent phon...
Hi All,
I have a requirement to open an IE browser with different URL link based on some criteria like last call type. Please let me know if it is possible to open different URL links based on call criteria.
I had seen screen pop up gadget documents...
Dear Sir,
Thank For Good Documentation that you Attach in Reply Message.
I Read All of your Document and I appreciate if you could give me a hint on this Scenario.
Scenario:
The Scenario is that I have 6 Site that connecting with WAN Technology to Ea...
Hi
Ive added a new gadget in finesse, logged on as an agent and can see the new tab. For testing I added a url http://www.bbc.co.uk but it is blank. I also added an internal URL - what am I missing?
bbctest_xml
<?xml version="1.0" encoding="UTF-8"...
Hi,Because a client request I need to install the latest Windows patches(Automatic Windows Updates), but I need to know if there are a reference about the possible risk of the installation of the patches on UCCE and CVP servers, I mean if exist the p...
Hi all,
I am upgrading QM for my customer and havent worked on SQL so wanted advise. Is it possible and if it is, is it easy to backup current QM on SQL 2008 and restore on new SQL 2012. I am changing hardware and IP too. So any considerations that ...
Hi
I would like your help to create a script that gets all information from Database source and then shows that info ex:Name,Extension and Department in CAD.
Hi,
How should behave predictive dialer after getting CallResult= 2 or 25 and CallStatus = B (callback)? I was trying to search about this but I could not find any clues.
I really appreciate any help.
Greetings,I am unable to determine exactly how I can instruct the IOS Voice Browser that it should pass on language directives to the TTS engine to switch to a different voice.I have ScanSoft TTS with two voices (Jill in en-US and Pauline in es-MX) a...
Hi,
When an incoming Chats comes to any agent, it doesn't display any Alerts in Cisco Finesse, there are no alerts or pop-ups from the finesse to show that an incoming chat has come, Right now a small beep alert is there which cannot be heard properl...
Hello, I'm taking a lab on dCloud about CUCCX v10.6 and there are some reports on CUIC that I'll like to configure for my site, I try to copy the reports but some fields don't know how to create them cause are not listed, is there already a reports t...
