Contact Center

Dear members, I have a call studio script where all the ExternalVXML variables in CVP Subdialog Return are already filled with data. Now, I have a new value that needs to be sent back to ICM. Can someone please advise how to concatenate two values in...

We have just installed CCMP 11, while trying to create agent or skill its not becoming ready.Instead showing pending/active. Appreciate any help to resolve this issue

Hi All, All of our UCCX supervisors can use the supervisor desktop software without any problems, but one particular user just sees a blank screen and the teams drop-down menu and panes are blank. I made sure she is a member of the proper team and h...

Dear Experts, request your help in order to understand the Difference between skillset, skill group and call type.. Regards, Deepak

Hi Guys, Need some help. I want to download all the necessary image files for UCCE 8.5 ( router, logger, PG and CVP).  Can someone please help here. Thanks, Mahipal

Hi All,I want to know what exactly "CallDisposition 52" means in ICM. The document says its its "the called party disconnected". But in our case, we are getting the code 52 when the call is being transferred from the VRU to an agent(when the second c...

Hi all, We are using uccxhruser to import tables and data to a thirdparty db. We are able to import all tables successfully except contactservicequeue and it's giving this error. Restricted data type attribute violation. Please let me know what coul...

Hey All, Wrap up codes in Finesse are working as expected for general calls etc. However, if an agent transfers the call to another agent or to a general phone, and they haven't yet selected the wrap up code, the wrap up window disappears, hence I ca...

Hi, When I access to some of the content,  I am getting the below warning. Anyone knows the reason for this and workaround. We are Cisco Gold Partner. To whom should I escalate this matter? For example - https://communities.cisco.com/community/par...

Hi Guys, We are implementing the new solution in the Customer with UCCX 10.x. The supervisor see the agents, but, don´t see how many users have the queue. Any have Idea about this? Thanks, Wilson

Hi, I have implemented UCCX 11 and configured outbound preview dialer. I want to exclude some UCCX agents from outbound preview dialing. Could you please help me to do this? I have assigned separate resource groups for agents who need outbound previe...

I`ve tried to add a new dial number pattern in CVP and clicked on the deploy but it stuck on "in progress and pending " for the last 24hrs. Is a way I can stop the progress and start it again? thanks

It is the old invalid extension,  device not valid issue with finesse again but this time we have a user who can log in 100% of the time but any new users fail.  They use EM and we have tried to test it via logging on to same phone but the successful...