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Good day! How can I create IVR Progressive Campaign,  which will be launch in weekends? I mean how can I use day of week or date for time of start of campaign? My deployment is UCCX 10.6.

I've set up a db lookup which working however I'm manually  telling the db lookup to check for a particular text and the  displaying another column in the db with a call variable,  how do I do this dynamically?  Question  How do I compare the conten...

Hi folks, Am having UCCE v10 and UCCE v11 lab in my environment. Just to confirm will my ICM v10 scripts will work in ICM v11 scripts? Thanks.. with regards, Ritesh Desai

Hello, We are facing an issues like when the CAD agent changes the state from ready to not ready or talking to ready it takes more than 50 - 70 secs to change. We observed that particular PG's CPU is higher than 95%. We can see services like sql ser...

Hi All, We are upgrading the patch in UCCX from 9.0.2.11001  to 9.0.2 SU3. Due to below issues : - Cant lock the screen size in the embedded browser in CAD in current version of UCCX 9.0.2.11001 Queries : - Is this issue fixed in UCCX version 9.0....

Hi , We have a real time reporting for UCCE. However, we have to wait every 30 seconds for it to refresh with the actual data. We need it to make real time. Any Suggestion. Thank you

Hi All, We encountered an issue on finesse supervisor desktop wherein two agents not showing or reflecting their realtime status. One agent or user is also has also a supervisor role and we were able to see the issue and collect a screen capture of ...

Hi, Can anyone advice /suggest how to pass the call variables (say account number) to the legacy old CRM application (DRS) once the call is answered, parallel needs to send the account number to the CRM application. Finesse 10.0.1 is used.  Requirem...

Hi Everyone, I wanted to know if there is a way to change the Default system prompts for UCCX. Currently we have 16 ports and if all of them are busy we get : "I am sorry we are currently experiencing system problems and we are unable to process your...

Hi, we are going to install  SIP Dialer on Sprawler deployment model UCCE 11 (in lab enviroment for testing purposes) the only doubt is if it will function properly. Does anyone have such experience? (no documentation found) Thanks in advance

Hi everyone,  I am doing my first deployment of UCCX 11 for a customer and I am receiving an SSL certificate error message (see attachment) in Finesse for the following URL: https://contextdownload.ciscoccservice.com/ I am guessing that it has somet...

Hello, I have 3 skill groups I would like to route calls to based on calls in queue.  Credit.General Credit.Specialist Credit.TeamLead I would like all calls to queue for Credit.General by default and only consider the other 2 skill groups if ther...