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I'm working on a request to include Agent Login Logout Activity Report and Agent Call Summary Report for Finesse Supervisor browser as a drop under Team Data. Is this possible under Desktop Layout XML Configuration to add? The Gadgets URL For Report...

Resolved! UCCX Hold Music

Hello all, We are running a UCCX 10.6 system. I am having trouble editing hold music, we have some free audio to use but when I edit it to the 15 seconds and 30 second I need I can not get it to match the 64kbps bit rate Wav file that is required (...

Customer is running UCCX 10.6 and Mediasense 11 the original idea was to use Finesse and add the "Record button" gadget. But they can´t live with the missing shortkeys in finesse, so they will continue with CAD, does anyone know if it is possible to ...

UCCX 10.6. If I have an XML file like this: <?xml version="1.0" encoding="ISO-8859-1" ?> <COLORS>  <COLOR ID='1'>red</color>  <COLOR ID='2'>green</color>  <COLOR ID='3'>blue</color></COLORS> How can I get the total number of COLOR elements under COLO...

bgardner by Beginner
  • 3 replies
  • 0 Helpful votes

Here's what I'm attempting to do, if someone would be so kind as to explain exactly how to script this: FUNCTIONALITY OVERVIEW: UCCX passes location information to a web service.  The web service pings the location to obtain network status, then pass...

We have a UCCX callback queue that prompts the user to speak their name for the callback.  The sound files created by script are treated as prompts and tend to clog up the system (both the internal informix DB and the file system). There does not app...

Hello, Let me know if we buy new UCCX then we will get Finesse Server facility with in UCCX bundled with BE6000 or we have to propose separate server also let me know is Premium licenses required for each IVR port or Port license in enough? Anand

Hi I`m looking to start UCCE work after working on UCCX and would like to understand the following terms IVR or CVP - what is the difference what are the major differences ? writing script - Script Editor or Call Studio and when do you use one over...

iptuser55 by Frequent Contributor
  • 1 replies
  • 0 Helpful votes