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We upgraded to 10.6 this weekend and I am unclear as to whether there is still the ability to run Historical Reporting from an application. I am aware of the CUIC console but I would like to verify if there is still an application that can be used fo...

Guys can we increase the Automatic Logout Time from 7200 seconds in Agent Desk Settings to 10000 seconds ? IPCC 9.x

Could you please share ICM Enterprise Skill group EWT formula examples ?? I wanted to use for CVP CCB solution  Thanks

My Scenario is that 81126 is ICM Script DN and on script we have define a Queue and available supervisor is selected from that Queue. if we don't create pattern of vru label 45199 In CUCM  then call cannot be queued and report is fine. if we create t...

I haven't really seen comprehensive answers to this question yet so I'll ask it again.  We have a customer on UCCX 10.6 with SocialMiner 10.6.  The customer wants the ability to manually transfer an active web chat session to another agent.  I do not...

When the call is answered by an agent, it suppose to play a prompt to the agent asking pressing any digit to listen the message the user left. The prompt is in pListenRecordedMessage variable. The key that the agent pressed is in strAnyDigit variable...

Good day! How can I find out peripheralNumber of skill group in UCCX 10.6?

Hello, we are running UCCX 10.6 with Finesse and have wrap-up reasons enabled.  We also have automatic work and wrap-up time enabled on the CSQ.  We are wondering if it's possible to go back into the ready state automaticly after entering a reason c...

The UCCX (10.6.1.11001-31) send the following message: LowActivePartitionAvailableDiskSpace has occured. Counter Percent Available of Partition(Active) on node SERVERNAME has value of 0 which is under low threshold 4 After a reboot, the Server don'...

All, We moved into QM 10.5 recently and gradually change phones from old SCCP (7941,7961) phones to new SIP (8851, 8861) phones. We are using QM Desktop Recording method to record all UCCX Agent calls after users login to CAD. We use CUCM 9.1.2 and...

Each of our agents has 2 lines on their 7942 phone. They have x1234 which is their primary line and x111234 and that is their line for inbound queue calls. If an agent is in a Ready state on their x111234  and they receive a call on x1234 and take it...