09-08-2016 12:43 AM - edited 03-15-2019 06:22 AM
We have UCCE implementation with b+s Siebel Adapter and Finesse.
I would like to know whether it is possible to make agent ready automatically after login.
09-08-2016 04:19 AM
Finesse by default will go into Not Ready state only after login. Agents will themselves need to set it to Ready then, this is working as design and unfortunately there is not a way to change this behavior.
Regards
Deepak
09-08-2016 06:03 AM
Thanks Deepak.
Is it possible to change the default behavior by writing custom CTI script in finesse or Siebel?
02-14-2019 01:55 AM
02-14-2019 03:28 AM
Finesse gadget Using java script we can change by default Not ready state to Ready state automatically . (enterprise setup)
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