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UCCE agent ready after login

We have UCCE implementation with b+s Siebel Adapter and Finesse.

I would like to know whether it is possible to make agent ready automatically after login.  

4 REPLIES 4
Cisco Employee

Finesse by default will go

Finesse by default will go into Not Ready state only after login. Agents will themselves need to set it to Ready then, this is working as design and unfortunately there is not a way to change this behavior.

Regards

Deepak

Thanks Deepak.

Thanks Deepak.

Is it possible to change the default behavior by writing custom CTI script in finesse or Siebel? 

Re: Finesse by default will go

Hi Deepak,
I would like to know if this behaivor has change on UCCX 10.5, My customer wants to put on ready state automatically after login.
Best regards,
Alfredo.
If this helps, do not forget, rate!!
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Re: Finesse by default will go

Finesse gadget Using  java script we can change by default Not ready state to Ready state automatically . (enterprise setup)

 

 

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