09-21-2018 05:34 AM - edited 03-15-2019 06:41 AM
I have a script in UCCE which is assigned to individual DN's all sharing the same CTI RP
The requirement is for DN xxxx to be forwarded to CTI RP 5555, the script needs to capture the the original number xxxx, play the same single prompt but then place the original DN in a label transfer out to CUCM. I'm happy to capture the xxxx and assign it to a pv and the Use that pv in the label. The issue I have is I'm assigning multiple DN's vai a translation pattern to the same CTI RP and so XXXX maybe 1234, 1290, 1278 etc. When I test this I only see the CTI RP in Finesse. I know UCCX had a step called original dialled number but does UCCE have this feature. I'm trying to have a single script for this Agent's are involved
The number of DN's could be in the 100's
09-21-2018 06:58 AM
I'm not fully understand what you wrote. Are you trying to catch to original calling number of the customer?
Did you try to use "Call.CallingLineID" ? And if so, what is the output when using it?
09-22-2018 08:02 AM
I'm not 100% following your issue, but maybe save the number you want to reference in a PV and then have the script look at that PV. That way it doesn't matter what happens to the call, that PV will always be the same.
david
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