UCCE Call Disposition Query

[S N]

Experts,

Need your help with UCCE call disposition.

We are using UCCE with UCCX version 8.5. The customer requirement is once the call ends ( disconnected either by Agent or customer ) the agent should get a pop up with details something like below

1. call disconnected by agent

2. Customer was happy with the service

3. Customer questions answered

and the agent should press any of the options after the call and it should be reported. So at the end, the team can know how the total performance.

Let me know if this is possible in UCCE 8.5 and the config

Thanks

Sathya

[bill.king]

Did you mean UCCE or UCCX, you mention both? Would using something like Wrap Up data give you what you want?

[S N]

Hi Bill,

Thanks for your response. The CAD is connected to the PG servers.

yes it is something like wrap up data. I have set the desk settings and set the incoming mode as 'Required with data'.

but I am not seeing any pop up windows once the call ends. Is there any other settings to be done for this to work.

Also please confirm if the details are stored in DB and can be pulled in CUIC.

Thanks

Sathya