07-05-2017 06:59 PM - edited 03-14-2019 05:25 PM
Hi everyone,
Does anyone know the difference between Customer not home & No answer delay. And how the dialler know that the customer is not at home?
No answer delay |
Defines (in minutes) how often the software waits before calling back a no-answer call. Enter the number of minutes. Default = 60. |
Busy signal delay |
Defines (in minutes) how long the software waits before calling back a busy telephone number. Enter the number of minutes. Default = 60. |
Customer abandoned delay |
If a customer abandons a call, the time (delay in minutes) when the dialer should call the customer back. Default = 30. |
Dialer abandoned delay |
If the dialer abandons a call, the time (delay in minutes) when the dialer should call the customer back. Default = 60. |
Answering machine delay |
If the call was answered by an answering machine, how long the software waits (in minutes) before calling back. Default = 60. |
Customer not home delay |
If the customer was not at home and should be called back, the time (in minutes) when the dialer should call the customer back. Default = 60. |
Cheers,
11-30-2022 12:58 AM
What is the Difference in Dialler and Customer Abandoned Call results
11-30-2022 03:43 AM
Hello!
If the duration of an outbound call is less than the Abandoned call wait time (configured in the campaign settings), Outbound Option considers the call as customer abandoned, and the customer record that is associated with that call is scheduled for a retry.
Dialer abandoned is when the dialer abandons the call and there may be several reasons for this. A common example is when there are no agents available for the call.
Regards,
Brian
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