UCCE: Cisco Outbound Dialler : Customer not home delay

[Michael Sobhy Hanna Guindy]

Hi everyone,

Does anyone know the difference between Customer not home & No answer delay. And how the dialler know that the customer is not at home?

No answer delay	Defines (in minutes) how often the software waits before calling back a no-answer call. Enter the number of minutes. Default = 60.
Busy signal delay	Defines (in minutes) how long the software waits before calling back a busy telephone number. Enter the number of minutes. Default = 60.
Customer abandoned delay	If a customer abandons a call, the time (delay in minutes) when the dialer should call the customer back. Default = 30.
Dialer abandoned delay	If the dialer abandons a call, the time (delay in minutes) when the dialer should call the customer back. Default = 60.
Answering machine delay	If the call was answered by an answering machine, how long the software waits (in minutes) before calling back. Default = 60.
Customer not home delay	If the customer was not at home and should be called back, the time (in minutes) when the dialer should call the customer back. Default = 60.

Cheers,

[JosephSP]

What is the Difference in Dialler and Customer Abandoned Call results

[brian1mcc]

Hello!

If the duration of an outbound call is less than the Abandoned call wait time (configured in the campaign settings), Outbound Option considers the call as customer abandoned, and the customer record that is associated with that call is scheduled for a retry.

Dialer abandoned is when the dialer abandons the call and there may be several reasons for this. A common example is when there are no agents available for the call.

Regards,

Brian