Hello,I am planning to upgrade HW servers hosting UCCE/CVP v12.0(1) from UCS B200M4 to UCS B200M5 (no UCCE upgrade just hardware migration).We are planning to do the cold copy of the VMs (shutdown the VMs and copy from old hardware to the new hardw...
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how to get logs through RTMTi can't to find out information why my datasource won't connect to my oracle database.
Hello Experts,Due to a power outage, we need to rebuild our UCCX Publisher. Unfortunately we don't have access to DRS backup as the SFTP server needs to be rebuilt as well. The Sub is healthy and functional. In my career, I have rebuilt the Pub many ...
Is it possible for these to work together? Can the end user have both an extension mobility profile along with other devices associated with them? Thanks, Joe
Hi folksI've been using the Set Enterprise Call Info step for a long time, and have noticed that the fields are not being set when a Call Redirect Step is used to transfer the call to another UCCX trigger. It works fine when redirecting to numbers ou...
I am trying to figure out how to use the calendar step in my script to play a prompt on a certain day. Finesse is setup so the supervisors can now manage the calendar, queue, application, and a couple prompts. The supervisors see "Custom business day...
I am logging into CCE and initially get the SystemInfo then i check to see if the user exists.im using a sandbox with a pre created Agent 1If i use the getter (this url) it returns the xml below. when i login with the agent1 (which has a login id of...
HI All, I have a problem with UCCX 11.6(2). I can create the folder on CUIC subscriber but, I can not do it on CUIC publisher, and when create the report on CUIC subscriber, it can not show on CUIC publisher. Please help to fix this. Thanks.
My customer service team continues to get silent inbound calls in our Cisco Finesse call center. Several each day! The issue started with just inbound calls, and now when they pull the caller's phone number from the caller ID, and try to call the ca...
We're developing a software module that needs to show real-time stats (#calls in queue, longest holding) for UCCX agents. Ideally there would be a web-based API like /finesse/api/Queue/{id} in P/UCCE as polling an Informix database or managing a so...
Per the upgrade guide the following COP files need to be installed:ciscouccx.1162.1251SU2PREUPGRADE.41.cop.sgnucos.keymanagement.cop.sgn The readme for the Key Management doesn't mention anything about a reboot and there is no readme for the other on...
We've deployed UCCX Active and Standby; now we need to configure a virtual URL load balancer for the active/standby servers. If active fails, it should automatically switch to standby. In our environment, there is no load balancer. How do I configure...
I just started deploying the Barge feature for Finesse Supervisors in UCCX 12.5Which MRGL determines the conference bridge used by the Barge conference?Barging (Supervisors) phone, Agent Phone, CTI Ports or ???Some supervisors are complaining that it...
Hello,I'm trying to program a script where the caller calls in, the system then places a call to an outage coordinator by getting the first phone number from an XML file and waits for the outage coordinator to acknowledge the call by pressing any key...
Hi Community,Happy 2023 to everyone.I received this message today from UCCX and I was wondering if you had faced before?System version: 12.5.1.11001-348 (SU1-ES03) --I am replacing my node name as XXXXXXX--At Fri Jan 06 06:29:05 GMT 2023 on node XXXX...
