Hello allI need to have an idea about my task and i can't start from where i connected my UCCX with my database client needs to classify the callers by his number if this number is VIP he will go to VIP queue and if he's normal client he will go to t...
Forum Posts
Any version of UCCX 11.x and 12.x when stated goes through authentication ok, keeps loading and stops at 97% at "Initializing user interface" and does not move for about 10 min. Them it loads but is extremely lagging, impossible to do anything really...
Hi,I need to know the wrap-up time configured for an agent in UCCE 11.6.in UCCE 12.6, I am able to get the wrap-up time in the User Details API finesse/api/User/<agent_id> under the key <wrapUpTimer>30</wrapUpTimer> but this key is not present in UCC...
I'm trying to figure out what the difference is between the EWT calculation for Courtesy Callback versus the built-in function EstimatedWaitTime(). The only documentation I can find for the built-in function isn't very descriptive it terms of the ma...
Hello!I use UCCX pickup calls in medical center. I need to integrate it with some other program. I use call variable to get information about patient from MSSQL database. Is it pusible to make one of string variale as HTML tag for click and open othe...
Running UCCX 12.5 SU2 ES04. The CCX Admin interface randomly will return garbage (See screen shot). While it can certainly be worked past, it happens often enough to be really annoying. Has anyone seen some sort of quick fix or work around for th...
Resolved! Nofitication End Call
Hi Everyone I have an request from our customer about notification sound end call like beep or anything our client used all cisco jabber. because the condition now we replace from Avaya to cisco PCCE and then our customer says on avaya now after end ...
Resolved! ICM Script Editor download
How can I download script editor, I need to modify some call flows. I just started with this company, I have Call Manager, but I have script editor.
Resolved! What is a SU on a software release?
What is the best source of knowing what the most current maitenance release is for your build? What exactly does SU stand for? If you hav UCCX 8.5 installed how do you determined the most current version of that release along with any maintenance r...
Resolved! CUIC Custom Time Range
Hello Everyone,We are trying to use the custom date & time range in CUIC reports. We want a report that gives the stats for each day between 8am and 12pm for the last week but the report shows results for the afternoon as well.Is this a bug or I am d...
Versions 10.5 and 12.5 in CUIC have a report called "Contact Service Queue Call Distribution Summary" which has a parameter in the filter to change the intervals (15, 30, 45, 60). When the parameter is changed, the column headers still produce a brea...
I'm getting an error on domain manager: Organizational Unit Validation ErrorsValidation error for organizational unit: OU=Cisco_ICM,DC=UCCELAB,DC=COM Error | LocationUnable to load Descrectionalry ACD: | OU=Cisco_ICM,DC=UCCELAB,DC=COMMissing/incorre...
I have two switch strings in a script for the caller to select the an option. This works but in CUIC reports not all calls show the selected options, there are alot where you see the calls but no selected option and verified the caller did select.
I have a dept requesting modification to the "Agent Not Ready" historical report. They would like individual summary lines for each agent, as well as a separate summary only report version that does not show each interval. I know in the old version ...
how to create attribute and precision queues in UCCE I just need to know where we need to do this configuration manager under tool
