10-21-2011 01:32 AM - edited 03-14-2019 08:45 AM
UCCE. How to get data queue? interested DN, datatime, SG, duration...
10-25-2011 03:35 PM
Hi Andrey,
this information is available, however, you need to dig deep. Honestly, I cannot imagine a situation where you could need such data.
Could you please explain why you need this info.
G.
10-25-2011 11:06 PM
need to work.
What difference does it why? even just for self-realization!
tell me if you know where and how to get this information. I would appreciate
10-26-2011 11:17 AM
Andrey,
What exactly are you asking for?
For example - the Call Router can show calls in "queue" through rttest /cust
This does not show any more data than the number in queue, the maximum configured, and the number in transit.
I am sure you can construct a SQL query on the logger that can probably give you what you want.
Please try to explain your question in more detail.
Regards,
Geoff
10-27-2011 12:14 AM
I need to create such a table
ANI - DURATION - Skillgroup
somewhere so ...
10-26-2011 09:38 PM
How about historical or real time reports
Sent from Cisco Technical Support iPhone App
10-27-2011 12:17 AM
If you are referring to reports Webview, then there is no such.
in tables and awbd hds these data are unavailable.
10-29-2011 06:42 PM
Yes, unavailable - naturally, as HDS is the Historical Database Server, and there's no such thing as Realtime Detailed Tables, for instance Calls_Real_Time_Detail.
But to be quite honest, why would you ever need such information be available from an external application (if this is the reason you are asking). ANI is available in an ICM script. Skill group - well, not per call, but at least you can see how many calls are queued to a skill group. Duration - again, it depends on how you understand call duration.
Are you trying to build a super detailed wallboard with all the calling numbers, perhaps? ;-)
Well, if you want to go on the long road, the information you are looking for is actually available. You just need to tap into the resources available within the CTI or CTI OS server. As far as I know, the both send an unsolicited event message to the client if a call is queued or dequeued. The only thing you need to maintain is the list of calls in a separate database, and do some calculations. It should not be that difficult, after all.
Good luck with your project.
G.
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