UCCE how to setup an agent? Cant find Configuration Manager

[dan hale]

Hi All,

I inherited a Cisco UCCE deployment, my stick time is on UCCX, so sorry for the lack of info that I'm providing. This is installed on a Windows Server 2008 and from the diagnostics framwork it says that the version is ICM version 10.0.2.

I need to add a new agent to our call center but, all of the documentation points to opening up the "Configuration Manager" in the CCE tools. I have searched this folder and the rest of the server and cannot find the "configuration manager".

Could the configuration manager be installed on another server?  I know are agents use the "CTI toolkit agent desktop" to login to the queues.

Any help appreciated!

Thanks,

Dan

[Ramamoorthy Shanmugam]

Hi,

After installing ICM software you need to create Router, Logger and AW-HSD, PG, CTI, Dialer, etc …

For lab install as sprawler for all the components into one server.

Please refer below link and follow Installation Tasks

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_0_1/Installation/Guide/ucce_b_12-install-upgrade-guide-ucce.pdf

Ram.S

[Shalid Kurunnan Chalil · Accepted solution]

Hi there, 

If you are working on an existing UCCE set up, you will definitely have a server named Admin work station/ database server where all the scripts and real-time databases available. 

Login to this admin workstation server and navigate to Start >> All Programs >> Cisco Unified CCE Tools >> Administration Tools, here you find Configuration Manager. 

Regards,

Shalid