UCCE LOG ANALYSIS- Need Information

[karthikeyan swaminathan]

Hello All,

I would like to know, what kind of information(say menu option pressed, agent state change, call connected, call disconnected) can be traced out in each ICM Components logs.

Router

Logger

CTIOS

CTI

PG services(JGW, PIM,....)

[Murali_DS · Accepted solution]

Hi,

You can refer the below link in Cisco Live for a better insight on troubleshooting UCCE, an informative session by Carles Palau - Technical Solutions Manager, Cisco.

https://www.ciscolive.com/online/connect/sessionDetail.ww?SESSION_ID=81989&backBtn=true

Hope this helps

Thx,

M