Finesse webpage showing out of service post DC maintenance reboot activity in our Lab environment.
Verified Finesse services are up and running and cross checked CTISVR status on Agent PG is active and also ran Procmon utility --> run...
I would like to know how to perform Media Sense upgrade from 10.5 to 11.5, is there any document available. Our Media sense integrated with CUCM and UCCX system.
Also what pre-requistes should be consider/planned for performing this upg...
I'm facing registration issue with phone model CP-7985. Phone keeps "REGISTERING" on checking the status from --> Settings menu, getting the set of message as [WAITFORTIME SET] TFTP TIMEOUT: SEP005006003FEED.cnf.XML
Can we pull Eventviewe...
Hello All, I would like to know, what kind of information(say menu option pressed, agent state change, call connected, call disconnected) can be traced out in each ICM Components logs. RouterLoggerCTIOSCTIPG services(JGW, PIM,....)
Thank you so much for replying back on this thread.
I have some confusion w.r.t to Roll back process:
As part of roll back we are taking VM snap shot and additionally Exporting OVF template of the media sense node.
Among the below roll ba...