UCCE Multiline Agent support not working

[Vladimir Lazovic]

Hi all,

I enabled multi line support for agents on PG.... Restarted PGs...

And its not working, when agent recieves call on non-acd line, it doesn't go to not-ready...

Any hints?

Thank you

V

[david.macias]

Check the UCM config for the phone, what are the settings for max call and  busy trigger?

david

[Vladimir Lazovic]

I found what was the problem

It didn't catch the change in configuration in PGs, Logs showed said single line for multiline settings...

I found a post from Geoff, where it said to exit_opc... and it worked...

And I checked all phones/lines 2-3 times before I was making a change

But thanx

V

[james.buchanan1]

Hello,

I know this is an old post, but using exit_opc fixed my problem too. I had changed the setting in PG Explorer and restarted the PGs, but I hadn't done an exit_opc. Thanks for the steer in the right direction!

James

[david.macias]

Glad you found the issue and thank you for posting an update with your solution.

david

[Vladimir Lazovic]

To update a bit more, the idea is to reset all PGs if in duplex, at the same time

https://supportforums.cisco.com/thread/2141141