Hi,
yes, that's by design. Please read the Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(2), p. 15:
In Release 8.5(2), for Windows Server 2008 R2, Unified CCE process windows do not appear in the
taskbar. This is due to security constraints in Windows Server 2008 R2 and means that the user can no
longer use the taskbar to view process status information, for example, whether the process is active or not.
To address this, the user can view process status information in the Diagnostic Framework Portico, or use
the updated EMSMON application to provide additional information that previously appeared in the title
bar of process window.
So for instance, if your ICM instance name is acme and you want to see what's happenig with the jgw1 process underneath the PG1 side A process, all you need to do is open a command prompt and run the following command:
emsmon acme pg1a jgw1
G.
