UCCE - PG Services Explanation

[KY_]

Can you somoone please explain pg services funcsionality ?

EX: jtapi provide communication with cucm,

I want to know all of the functionality about PG

eagtpim

pgagent

mdsproc

opc

cti

ctios

[Gergely Szabo]

Hi,

looks like someone is a bit lazy to look up the information at CCO

The Serviceability Best Practices guides for your ICM version will give you the answers to your questions.

G.

[jpsweeney77]

Sometimes a little nudge to where the specific document(s) for a particular question resides is all someone needs.To that end, below is the 'root' for all of the main UCCE/ICM documentation.

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_series_home.html

Also, the following doc may be helpful in understanding what each doc is at a high level. Keep in mind that this is for v9 so it's possible it may not apply to everything up until this point but I suspect it's pretty close in terms of doc descriptions.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/roadmap/guide/UCCE_BK_C00C987A_00_cisco-unified-CEE_Roadmap.pdf