Contact Center

we have uccx 7.0, the master server (publisher) falls back to slave as soon as we have 20 agents in queue. And agents keep on logging out as soon as we have around 20 calls in queue again; what could be the posssible reason for it. We have enough lic...

Can the CUCM R9 in the BE6000 R9 be integrated to an UCCX R9 installed (with a 300 agent OVA) on a separate UCS 220M3 server?The goal is to increase the number of call center agents beyond 100.

      Supervisor desktop agent team summary report are not showing accurate.  Before restart the server we are facing a Agent logon time its not correct under the supervisor desktop agent page.After restart that problem is resolved the Agent logon ti...

Dear All,I've been assigned a task of designing a Call Center for 4 agents. I am very new to Cisco Contact Center, so I need your help in doing this.Please find attached the  proposal request from the client...Thanks in advance...Syed..

I have a customer trying to connect their UCCX 8.5 premium to a HP UX Informix 11.5 database.  Is this supported and if so, what driver should I use?  Please advise.

Hello,We are upgrading to Windows 7 64 bit, we have UCCE 8.0 as our call center.  We done some testing and notice CTIOS agent desktop 8.0 doesnt work and then we tried CTIOS agent 8.5(4) which works to a certaion point the application opens but just ...

Experts,         Agent user email conversation.    "This has happened to me when I miss a call that comes thru the agent.  I'm not on the other line or anything.  Doesn't happen all the times,The only way to end the call is for me to log out of the a...

What determines the number of IVR ports on a UCCX?  Not how many you need, but how many show up?   I cant seem to find this as a license issue, or a configuration option.  Some documents suggest it is based on the Server Size  and that it configures ...

Hi I am doing a lab setup for UCCX9 with Social Miner 8.5. However not able to integrated social Miner wit UCCX9.Getting the below error "An unknown error occurred while performing the operation. Please check the logs for more details."Any help is ap...

We have some challenges in our reporting data, ServiceLevelCallsHalf does not match with AnsInterval1 for the CallType, that have the ServiceThreshold = 30 and BucketInterval's IntervalUpperBound1 is set to <=30 seconds.And we are reporting based on ...