Hey guys,We are currently running a UCCX 8.5 enviornment with 12 call center agents. Two Teams. We would like to display agent and queue statics up on the wall. We just got off the phone with a company called Taske that many of you may be familiar...
someone can share some doc. about custom sip header?i look up some doc.but i can't understand how to do .....like configration guid.....thanks very much .... please help me ......
Hi people i am ussing UCCX 8.5 i am trying to extract incoming calls details.incoming calls from traffic analysis report and CSQ calls presented are different .i just added presented calls and abondoned calls but still INCOMING CALLS in traffic analy...
Hi ,How I can record conversation for a remote Agents working from home. I read on the Cisco documents in order to be able to record there should not be any Router between the Agent Desktop and UCCX.Can someone please clarify it.Thanks,Hamed
Hi,Customer wants to integrate UCCX ( Premium) with Slaesforce, Credit Card information should be sent over API for processing.Is it doable? anyone has a good ducument for something similar?Thanks,Hamed
Hi, one of the users i added supervisor capability but does not appear the supervisor availables on the teams. What could be the problem ?Thanks a lot.Alexis Munoz
Hi,Having an intermintent issue on UCCX 8.5.1 SU3 w/CUCM 8.6.2 SU2. From the agent debug logs, the day before the closing of CAD doesn't shutdown nicely it looks like (user did not report any errors at end of day when they shut down). The next morni...
Hi folks,I'm trying to write a record on the SQL Server 2005, but I'm getting a trouble to date field as below:INSERT INTO CC_PESQUISA_SATISFACAO (CALLING_NUMBER,CALLED_NUMBER,AGENT_ID,CALL_DATE,QUEUE_NAME,SCORE) VALUES ( 8092 , 562426 , 'jisilva' , ...
I am new to Contact Centre so please pardon my ignorance.We have a customer running UCCX 8.0 (premium). They presently have two queues Queue 1 and Queue 2. The have 1 agent assigned to Q1 and approximately 50 agents for the Q2. This is what they are ...
Can anyone provide a list (or link) to a document that includes IPCC error codes? For example, I am receiving error 21001 but cannot find a description for this.Thanks.Roy
Hi team, I need to integrate a TCL script with a CCX script. The environment is: call >>>> CCX script >>> Collected digits >>>> Call Redirect to TCL scriptBut, I need to receive the collected digits in my tcl script. I have asked for CCX script admin...
I am running UCCX System version: 8.5.1.11002-22 with the language en_US installed. I am trying to replace the system generated prompts for a telephone number to be the localized voice talent. 1. I have enabled the System > System Parameters > User P...
Hi All,Customer's Global Help Desk uses CISCO CUCM for their Contact Center support. Global Help Desk Locations (India, China, Malaysia and Mexico).Need clarity on the following two points if can can be achieved using UCCX 8.6 version and howSkillset...
