UCCE Standard vs Premium agent license

[TalkingScientist]

Anyone have a query that will pull the max concurrent standard and premium agent counts?

I can pull max concurrent easy enough but the only way I can think to pull standard or premium is a complex series for nested queries and I sure I'm over thinking it.

[bill.king1]

What exactly are you looking for? Some versions of CCE don't depend on a difference as far as agent types and licensing in terms of daily operation and reporting. Are you asking this for how it applies to something like smart licensing or something?

[TalkingScientist]

just doing some due diligence to make sure we have the right licensing sized. 

I'm thinking I could build a query that sums:

max concurrent logged on - max concurrent supervisors - max concurrent non voice mrd = Standard Agents

max concurrent supervisors + max concurrent non voice mrd = premium agents.

[Konstantin Vaksin]

In supported versions of UCCE there is no difference between agent types. You can find out number of logged in agents per interval, if you are looking for this info