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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! UCCX CallBack Script

Hello All,I'm working on a CallBack option for customer's who don't want to wait on hold. Basically, holding their place in the queue for the next available agent. I'm using the example found at the link below. But, have a few questions regarding the...

Resolved! ECE cobrowse and solve buttons

Hey everyone, This seems like a simple one but can't seem to find a straight answer.  We are running ECE 11.6 and testing chat.  I see there are both Solve and Cobrowse options in chat, however are greyed out.  Per the docs I added the gadgets to my ...

CVP voice class modified have to voice calls to defined and edited can any one tell how java code used to handle this calls and can any share the sample Java code for CVP

CVP voice class modified have to voice calls to defined and edited can any one tell how java code used to handle this calls and can any share the sample Java code for CVP

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Call back ucce - cisco vs 3rd party

I've been asked to investigate call back for ucce 12.x. A caller is held in a q, and ask if they would like a call back, and keep their position in the q- apart from cisco own CCB has anyone used any other 3rd part application and why and which one ?...

iptuser55 by Frequent Contributor
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Hunt Pilot || Not Ready - Non ACD Busy

Hi Experts, CUCM: 11.5.1.14900-11UCCX: 11.6.2.10000-38 (ES06-19) I have 2 extensions associated to my agent's phone.Line 1: Agent ExtensionLine 5: Personal Extension (Non-ACD) This Personal extension is a hunt group member. Scenarios:1. If I call the...

Resolved! VXML BackUp

Hi , I am trying to back up VXML folder and wav files from CVP to remote location.other than just copy/paste, is there any faster way to do the task that anyone can suggest.  Any help will be really appreciated. Thank you EveryoneShreyash