Hiwe recently migrate from Finesse 11.6 to 12.5. We use gadget we developp to show information in our outbound campaign. Since we migrate the the gadget is not working properly. The problem occur when we do outbound campaign. When the dialog is c...
Hiwe recently migrate from Finesse 11.6 to 12.5. We use gadget we developp to show information in our outbound campaign. Since we migrate the the gadget is not working properly. The problem occur when we do outbound campaign. When the dialog is c...
Good morning Was hoping to get some thoughts. We are mostly still working remote. We are trying to figure a way that our new hires can monitor calls of experienced agents for training purposes. we normally would just grant them supervisor access for ...
Hello everybody, i have a problem with use of GSAPI feature, in order to fork sip stream to a recording destination. In our infrastructure we have multiple recorder that need to receive SIP stream + RTP Stream.Contact Center We configured GSAPI on CU...
Good day, Recently I encounter problem with UCCX HA (11.5.1.11001-34 (ES03-18)).From UCCX primary, I found that UCCX secondary services is UNKNOWN and then in a few second back to IN SERVICE.I tried to collect MCVD log as follow 7198392: Dec 16 14:06...
I want to retrieve data from external Database based on calling number agent receive and display the data on finese agent destop page. Calling number will be there in the external database. I already done with call variable layout. but Database multi...
Hi there,in a SIPREC-Based CUBE Media Proxy solution, which sees the CUBE interfacing with recording servers and CVP, is there a way to use the Media Proxy CUBE to made manipulation of Metadata? the goal is to manipulate the metadata addressed to the...
Hello Everyone,We have 4 CSQ and I need to announce the total number of calls in all 4 CSQs to the caller. Let say I have:CSQ1, CSQ2, CSQ3 and CSQ4In my script I haveContact_Waiting_CSQ1= Get Reporting Statistic (contact waiting["CSQ1"] from CSQ IPCC...
Hi, We need to pass the call variables from Cisco IVR (CVP) to NICE call recorder for tagging. As of now Cisco passes only CTI events such as Extension, Call duration etc to NICE. Can we pass additional call variables to NICE in any way. Thanks.
Hi, Does anyone know why when I open the 'Abandoned Call Detail Activity Report' no data shows up? Thanks in advanced.
Hi,I am using UCCX and CUCM v12.5. I have configured the phone services with the Finesse URL in CUCM and subscribed it in Phone. When tried to access the services from Cisco IP phone, it shows error as "Host not found" and I am unable to select the s...
Hi Guys, I have an issue about the Cisco Finesse Desktop Layout.For example, i am supervisor from two Teams, Team1 and Team2, and i change the Desktop Layout from both Teams, clicking on the Override System Default on both teams, and change the XML. ...
I use a simple script that plays a disclaimer then drops calls in a CSQ. I use the "CurrentWaitDuration" reporting object to limit how much time a caller stays in the queue and if limit is reached I sent the call to voicemail. It generally works ex...
Hello, I'm wondering if the bug on Log4j can affect parts of the CCX ecosystem. From this list, I can spot only Finesse. I'm wondering if the Informix bundled with the CCX can be affected too (or also the IBM INFORMIX ODBC DRIVER)
Customer has a UCCE v12.5 12K deployment done by a vendor. We utilize CA certs for our customer's environment. Loaded certs the same way for Finesse and CUIC (ie. generate CSR, issue CA cert against CSR, upload,etc.). When accessing Finesse URL via h...
Dear All, As the subject say, I have UCCX deployed in my company when the users calls numbers that has IVR the digits is not working. Example: User dialed a number and the IVR answers for support click 1 >> user click one nothing happens. I d...
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Subject | Author | Posted |
---|---|---|
08-14-2024 08:55 AM | ||
07-30-2024 04:48 AM | ||
07-28-2024 06:46 PM | ||
07-23-2024 09:48 AM | ||
07-13-2024 07:53 AM |
User | Count |
---|---|
3 | |
3 | |
2 | |
1 |