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UCCX 10.5 HA Failover

putney_m
Level 1
Level 1

I am working to troubleshoot a customers environment where they brought down the publisher UCCX node in a 10.5.1.10000-24 HA cluster. When the publisher was down the user tried to log in and they got a Yellow Triangle error message without any text to it. We have verified that the PC had both servers listed configured when we run the postinstall.exe application.

 

Has anyone ever seen this behavior before?

 

Any help would be greatly appreciated.

 

Thanks,

 

Michael

2 Replies 2

djlundberg
Level 5
Level 5

Hi Michael-

 

Did you take a look at the Agent log / debug files?  The missing error message might be there.

 

DJ

Deepak Rawat
Cisco Employee
Cisco Employee

Michael,

When the failover was performed, did you check the status of services on Secondary UCCX server. Did it happen for all the agents or some particualr ones. Also, you have not mentioned if HA is over WAN or LAN.

Assuming, it is over WAN did you ensure that the secondary/disaater UCCX is pointing to its local CM/CTI server for AXL communication.

Regards

Deepak

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