10-28-2015 01:15 AM - edited 03-14-2019 03:23 PM
Hi,
we need to configure wrap up codes in UCCX verion 9.0.2 . I logged in Cisco Desktop Administrator ----Cisco unified Presence Settings----WorkFlow Groups but do not get any ADD option to enter wrap up codes.
I refered the link but could not get the option.
Please advise
regds,
aman
Solved! Go to Solution.
10-28-2015 02:54 AM
It is 2 Desktop admin :) Web and app
download and install Cisco Unified CCX Desktop Suites from https://uccx/appadmin/Plugins?request_type=plugins
Than run Admin Desktop application.
10-28-2015 02:31 AM
Hi, Aman
You could find how add wrapup codes in document on page 53 figure 20, 21.
Just run Admin. than choose - Location -> call center1 -> Workflow Configuration -> Wrap up Data for global wrap-up list.
10-28-2015 02:31 AM
Hi,
thanks for reply.
I followed the same link but how do I get this page.
regds,
aman
10-28-2015 02:36 AM
10-28-2015 02:42 AM
that is what I am trying to ask,
I have logged in through Cisco Desktop Adminsitrator ---Cisco Unified Presence Settings -Work Flow Groups but not getting the option to add.
regds,
aman
10-28-2015 02:54 AM
It is 2 Desktop admin :) Web and app
download and install Cisco Unified CCX Desktop Suites from https://uccx/appadmin/Plugins?request_type=plugins
Than run Admin Desktop application.
10-28-2015 11:09 AM
Hi ,
I would check and update you.
regds,
aman
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