Hi,
How can I customize my Abandoned report in CUIC. For example, I only want to tagged abandoned that in queue for 25s and less than 25 seconds should not be tagged as abandoned call.
Thank you
Hi,
I created one script in the UCCX to generate one HTML page, but in some moments the script fail because it pass of the 1000 steps, how I can resolver this problem?
Hi,
I have UCCX 10.6 and I have a question about scripting.
When I have an integer like 5 10 or 15 I can use a switch statement to make a decision. But what if I have to make a decision if a value is between 5 and 10 or between 10 and 15?
This can be...
Our client is getting this error, "Log in attempt failed because agent extension has been shared" when logging in at their CAD. Although the extensions are not configured as shared lines in CME. UCCX version used is 8.5.1.11004-25. We have restarted ...
Can the UCCX Quality Manager program support multiple UCCX systems? This is not about supporting an HA pair put completely separate UCCX systems each of which are configured as highly available. If not, where can I find supporting documentation?
Was troubleshooting a call disconnect issue while doing a blind transfer from CTI application , found
RemoteLink-ACD - Control Failure Conf Message recieved for invoke id [79610] failure code [12] peripheral error code [10137] error on the client ...
Anyone have a working solution for callback which maintains place in queue and are willing to share?
I've been trying to implement this. I've got callback working but can't figure out how to maintain place in queue.
My solution, and all others I've ...
Hi Team,
We tried below setup but we are not successful with Customer requested reporting
Call Flow: Agent A make an outbound call to Customer Mobile/ Office phone number --> Once Agent answers Customer Queries, Agent will transfer the call to CVP ...
Hello Experts,
For some reason the CUIC server is not able to display the historical data.
It just says ' checking report execution process'
We have done the reboot , initialize local db etc but none worked.
I found few Error logs but I have no id...
HII have an issue with my UCCE 9.x. Sometimes when an agent finish a call the state changes to Not Ready and then when he tries to change to Ready the state changes to Reserved and CTIOS is freezed. The only solution is close and reopen CTIOS Agent ...
Hello all,
In UCCX 10.6, does the agent state change if the agent is using their DID lines? The agents has two lines first is the DID and the second is the ACD. When they use the phone to make outbound call, they will be using their DID lines ...
I'm getting the below error when agents sign into Finesse desktop.
UCCX version 11.0.1.
Not really sure where to look as it's not a very helpful error! It's a new install of Finesse so fairly vanilla setup.
Thanks in advance.
Matty
We have three agents setup, when all the agents are busy, the agents needs to know the waiting caller detail in the CAD screen or do we have any method for agents to know the waiting call in the Queue. Please advice.
Are there any checks or anything that you could think of, as to how a call could by pass a time of day check in our ICM scripts.
I have a call which by passed Time of the Day configuration and went to an Agent, when it suppose to be going to the end ...
Hi,
I have installed UCCX 10.6,
a: when I log into UCCX admin page and click menu bar (System, Applications... etc) none of them is working
and
b:also when I navigate to Finesse administration- does not work!
c: also I saw when I use browser Chrom...
