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Hello All, I have an issue with the data purge in my uccx server. We have configured the details if the DB size exceeds 80% then purge data at 12:00AM. But this does not happenned and still we are getting alerts. Is there a way to see when does the ...

S N by Level 1
  • 6027 Views
  • 5 replies
  • 0 Helpful votes

Dear Experts; We have one customer with call manager 7.1 and this is out of support from cisco and they are migrating to 10.5. They have limited phone license so they want to free some unused licenses and when i went through Device--Phone we found ...

Dear All,my customer needs to flush the contact list of that the campaign imort it, and replace it with new list,usually what i did is : i empty the import file of some campaign and rename it and then go to config manager and on the query rule to upd...

hi, We would like to monitor the outbound campaign (Enable/disable) or change some advanced parametres not through ICM , but with an optimised private interface .We have tried to make some changes with sql , but it seems that the dialer does not read...

ImanLR by Level 1
  • 578 Views
  • 8 replies
  • 0 Helpful votes

I have an agent that when he signs in via the desktop agent or through IP services every time a call is routed to him through the queue it goes to not ready. I see the agent go into reserved then not ready and the call is then put back in the queue ...

smolz by Level 4
  • 4936 Views
  • 10 replies
  • 0 Helpful votes