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Hi, I have UCCX 10.6 and I have a question about scripting. When I have an integer like 5 10 or 15 I can use a switch statement to make a decision. But what if I have to make a decision if a value is between 5 and 10 or between 10 and 15? This can be...

Our client is getting this error, "Log in attempt failed because agent extension has been shared" when logging in at their CAD. Although the extensions are not configured as shared lines in CME. UCCX version used is 8.5.1.11004-25. We have restarted ...

Can the UCCX Quality Manager program support multiple UCCX systems?  This is not about supporting an HA pair put completely separate UCCX systems each of which are configured as highly available.  If not, where can I find supporting documentation?

Was troubleshooting a call disconnect issue while doing a blind transfer from CTI application , found RemoteLink-ACD  - Control Failure Conf Message recieved for invoke id [79610] failure code [12] peripheral error code [10137] error on the client ...

PVYAPA by Level 1
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Hello Experts, For some reason the CUIC server is not able to display the historical data. It just says ' checking report execution process'  We have done the reboot , initialize local db etc but none worked. I found few Error logs but I have no id...

S N by Level 1
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Hello all,        In UCCX 10.6, does the agent state change if the agent is using their DID lines? The agents has two lines first is the DID and the second is the ACD. When they use the phone to make outbound call, they will be using their DID lines ...

Are there any checks or anything that you could think of, as to how a call could by pass a time of day check in our ICM scripts. I have a call which by passed Time of the Day configuration and went to an Agent, when it suppose to be going to the end ...

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