10-27-2015 12:56 PM - edited 03-14-2019 03:23 PM
I am working to troubleshoot a customers environment where they brought down the publisher UCCX node in a 10.5.1.10000-24 HA cluster. When the publisher was down the user tried to log in and they got a Yellow Triangle error message without any text to it. We have verified that the PC had both servers listed configured when we run the postinstall.exe application.
Has anyone ever seen this behavior before?
Any help would be greatly appreciated.
Thanks,
Michael
10-27-2015 02:31 PM
Hi Michael-
Did you take a look at the Agent log / debug files? The missing error message might be there.
DJ
10-29-2015 04:14 AM
Michael,
When the failover was performed, did you check the status of services on Secondary UCCX server. Did it happen for all the agents or some particualr ones. Also, you have not mentioned if HA is over WAN or LAN.
Assuming, it is over WAN did you ensure that the secondary/disaater UCCX is pointing to its local CM/CTI server for AXL communication.
Regards
Deepak
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