UCCX 10.5 Release Field Communication

[Ryan LaFountain]

Cisco Unified Contact Center Express (UCCX) Version 10.5 has recently been released. UCCX Version 10.5 contains many new features, bug fixes, and serviceability improvements.

Although information on all of these new features is documented in the Solution Reference Network Design (SRND) and Release Notes (RN)  documents published with the release, we wanted to give you more information on some of the changes in UCCX Version 10.5. Explanation of these changes is intended to raise awareness of important points on how a UCCX 10.5 system is designed, installed, and upgraded.

The document below contains the UCCX 10.5 release communication. Please use this discussion to ask any questions or seek clarification on the topics raised within the document.

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118099-technote-cucm-00.html

[Erik Peterson]

The release notes for UCCX 10.5 seem to indicate that the ACD line for Finesse agents/supervisors must be Line 1 on the phone, it that correct?  Is there a more explicit statement to that effect in another Cisco document?  I’ve not been able to find one.

The statement in the release notes is under New Features, Finesse Multiline Support: