UCCX 10.5-RTMT MIVR log collection - odd results

[lleweyiss]

When I place a test call into uccx script ,  call gets answered , stay on call for a couple or so minutes. Go to RTMT go through the collection of files process through Trace & Log Central.  I look at the phone to get the time I started the test call and ended the test call. I wait anywhere from 1 to 15 minutes later to collect the MIVR logs.

I get 1 or several Cisco001MIVRxxx.log.gz   (xxx = the log number like 061)  - these are logs which are unreadable

I get 1 Cisco001MIVRxxx.log     (xxx= another log number like 062)   - this log is always AFTER the time of the start of my test call and all the tasks and steps through the script to when it gets connected , so I cant  see the flow of the call  (I am looking for an issue).

I have tried different times (to / From) in the collection process  (narrow the time frame / enlarge the time frame )  does not matter.

I have attached a screen shot of the folder where I have the files downloaded to ,  the call is probably in MIVR064  - but that file is barbage.

[Deepak Mehta]

You need to unzip this .gz files by using 7 zip or some other compressing tool.

Once you right click and choose extract ,you should be able to see files in txt or log format.

[lleweyiss]

Thanks Deepak .. I had checked the box to not zip the files , and since I rarely have need for a zipped file I did not recongnize  that .gz  

I will try your suggestion , I will return here to vote 'correct' once I am successful.

[Deepak Rawat]

That option which are referring to will only apply to the main folder i.e., <UCCXFQDN>_CiscoUnifiedCCXEngine_MIVR_2016-03-17_10-38-53 but not for the actual files that is inside the folder. Yes please try that and come back in case you have any questions.

Regards

Deepak

[lleweyiss]

For the most part this worked,  but some still show up with the .gz  .. For instance I ran a report , zipped, then extracted the main folder with the 7 zip recommended.  For the time period there were 3 MIVR logs 2 were no longer zipped (no .gz), but one file still was a .gz

[Deepak Rawat]

[+5] to Deepak for his comments, you will need to extract the files first and then only you will be able to see the files in readable format.

Regards

Deepak