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UCCX 10x CAD Multline Support

Brian Carscadden
Level 5
Level 5

‎06-27-2014 07:41 AM - edited ‎03-14-2019 01:34 PM

Can someone tell me if UCCX 10x supports multiline on CAD agents, where agent state is tied to all configured DNs?

 

Thanks,

 

Brian

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adawa
Level 3
Level 3

‎06-27-2014 12:26 PM

Hello, Brian. Let me help you look into that. May I know what is the current version of your UCCX? Or is it already 10? Feel free to send me an e-mail (adaw@cisco.com), if you have additional concerns. Kind regards. 

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Brian Carscadden
Level 5
Level 5
In response to adawa

‎06-27-2014 12:40 PM

It's a new installation. Client is licensed for 8.5, but we anticipate upgrading to 9/10 or 10.5 depending on a review of pros-cons.  NO Finesse though ... client's browser deployment and call recording solution conflicts with this option.

 

 

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adawa
Level 3
Level 3
In response to Brian Carscadden

‎06-27-2014 01:56 PM

Got it. That is good, since UCCX Version 10.X does not support the use of both CAD and Finesse clients for logged-in agents (it can only be either one). Still looking for multi-line support for CAD, though. I am currently looking at this reference: (http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116797-technote-uccx-00.html).

You mentioned this is for your client, would you happen to be a Cisco partner company or vendor/re-seller?

Kind regards,

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Brian Carscadden
Level 5
Level 5
In response to adawa

‎07-02-2014 11:37 AM

Partner company

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