UCCX 10x CAD Multline Support

[Brian Carscadden]

Can someone tell me if UCCX 10x supports multiline on CAD agents, where agent state is tied to all configured DNs?

Thanks,

Brian

[adawa]

Hello, Brian. Let me help you look into that. May I know what is the current version of your UCCX? Or is it already 10? Feel free to send me an e-mail (adaw@cisco.com), if you have additional concerns. Kind regards. 

[Brian Carscadden]

It's a new installation. Client is licensed for 8.5, but we anticipate upgrading to 9/10 or 10.5 depending on a review of pros-cons.  NO Finesse though ... client's browser deployment and call recording solution conflicts with this option.

[adawa]

Got it. That is good, since UCCX Version 10.X does not support the use of both CAD and Finesse clients for logged-in agents (it can only be either one). Still looking for multi-line support for CAD, though. I am currently looking at this reference: (http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116797-technote-uccx-00.html).

You mentioned this is for your client, would you happen to be a Cisco partner company or vendor/re-seller?

Kind regards,

[Brian Carscadden]

Partner company