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Enthusiast

UCCX 11.5 - Delay before the IVR is triggered

Dears,

This is a UCCX Environment V. 11.5

When someone dials the call center number, it is taking around 5 seconds for the IVR to be triggered. Is there any timer on CUCM/UCCX/VG that we can control to decrease this delay?

Any help is highly appreciated.

Thank you,

Lara

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Participant

Re: UCCX 11.5 - Delay before the IVR is triggered

Would you provide more details:

1.  What do your CUCM SDL logs show during the call set-up for the application trigger?

2.  What do your UCCX MIVR logs show during the application launch?

3.  Is there a "Delay" step set in your script between the "Start" step and "Accept Contact" steps?

4.  What does the call contact hear on the phone during the 5-second delay (Music on Hold?  Ringback?  Silence?)

 

-Sean

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Enthusiast

Re: UCCX 11.5 - Delay before the IVR is triggered

Hello Sean,

Thank you for taking the time to respond. I will share the CUCM & UCCX logs soon.

As for points #3 & #4, there is no delay step in the UCCX script and the caller hears silence before the IVR is triggered.

Regards,

 

Highlighted
Participant

Re: UCCX 11.5 - Delay before the IVR is triggered

...another idea that occurred to me, do you have variable length route patterns in your dial plan?  Your trigger could be waiting for the next possible digit if there is an overlapping similar pattern with additional digits.

Just another item to check...

-Sean 

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