UCCX 11.6.2 Agent Not Ready State Report

[James Hawkins]

Hello,

I have a customer with UCCX 11.6.2 and one of their supervisors has requested a report that shows how long each agent has spent in each of the defined Not Ready states. There are around 12 of these for her team.

Is this something that can be done? The Agent State Detail report has the data required but it does no aggregate the total time spent in each Not ready state.

Thanks

[Ratheesh Kumar · Accepted solution]

Hi there

How about Agent Not Ready Reason Code Summary Report 

Just curious, does this help you in any chance

http://webmaxtor.blogspot.com/2016/10/uccx-cuic-not-ready-custom-reason-codes.html

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCue26150/?rfs=iqvred

Hope this Helps

Cheers
Rath!
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[James Hawkins]

Thanks Rath,

That is really useful - I will follow the recommendations in the blog and hopefully get the report the Supervisor has requested