Hi, We have a new installation for Cisco ECE. We have integrated already with UCCE. While we are trying to login with agents we are getting error as "You have not given access to any console. Please contact administrator". Agents already has requir...
Forum Posts
Hi Just wondering if anyone knows how to configure 'automatic import' feature in Cico CCX campaign configuration (CCX > subsystems > outbound > campaign > ?) Thanks
Has anyone design a solution utilizing Aqua for web chat UCCE 11.6? Looking for a solid, high-level description of what it is, what it does, etc.
Buenos días Tengo un contact center al caul no ingresan llamadas porque me suena inmediatamene el mensaje fuera de horas laborales , ya sea de día o noche, anteriormente se cambio la zona horaria del call manager y se configuro la hora correcta en ...
Does anyone happen to have any info about a potential deprecation of ICM to ICM Gateway in future releases? I thought I had heard someone mention this at some point in the past couple of years but can't find anything to substantiate the claim.Thanks ...
Hi,is it possible to hide/disable a button (p.e. Direct Transfer) of the call control buttons?Regards,
Hi, I am using uccx, cucm 11.5 . I wanted to know if calls will hit agent and play ivr prompt at the same time. As long as agent is not picking up call, play ivr prompt . Is this possible?
Dear every one. I have a issue when create uccx. This is my scrip, when all agents were busy, calls will go to on queue, and i create a task "get digit string". when customer on queue press *, will play a prompt and end game. but i have a issue, when...
Assume the following XML document exists: <con:consultaSaldosTarjetaCreditoResponse> <CARD_NUMBER>111111111111</CARD_NUMBER> <CARD_HOLDER_NAME>#################</CARD_HOLDER_NAME> <CREDIT_LIMIT>5000</CREDIT_LIMIT> <CREDIT_LIM...
Hi everyone, My client is planning to export all the records recorded during the last year I have two issues here, 1st, I didn't find any option that will let me select all the records together instead of selecting them page per page If I succ...
eGain version 15 integrated with UCCE 9.x Disclaimer: I am very green on email and chat Trying to find information on the scenarios that will display the messages configured in the custom_chat_en_US.properties file such as: L10N_EXIT_TXT L10N_L...
Resolved! UCCX Script XML - Duplicated Variable
Assume the following XML document exists: <con:consultaSaldosTarjetaCreditoResponse> <CARD_NUMBER>111111111111</CARD_NUMBER> <CARD_HOLDER_NAME>#################</CARD_HOLDER_NAME> <CREDIT_LIMIT>5000</CREDIT_LIMIT> ...
Resolved! CCX Database for Calls Handled
We are trying to gather the historical calls answered directly from the CCX database.What are the database tables I need to gather to do that? I have the database schema document but I'm not sure what tables to grab to gather the information. I am o...
I apologize in advance for what might seem like a silly question but unfortunately I have to ask it here. If anyone can provide any tips on how to find this information as I have inherited a voice infrastructure that isn't documented well. Is ther...
Resolved! UCCE - Detecting ICM Failover
Dears, This is a UCCE environment version 11.5 Could you please advise how to monitor the ICM components when they moved between Side A and B? I know there is the Diagnostic Framework Portico, but what we need is to get a notification in case of a fa...
