04-19-2021 11:55 PM - edited 04-20-2021 12:03 AM
Hello all,
I faced an issue which should blocked by the system - I thought.
Customer run UCCX 11.6 and reported issues with call distribution at a specific CSQ.
Now I see, there are 2 CSQ´s which have exact the same name - please see attached screenshot.
How can this happen and how could this be solved the best way, without effecting the reporting.
Regards
Alex
04-20-2021 06:26 AM
Go back a step and show all the CSQs in one screenshot.
Do you have two different applications and triggers pointing to the same CSQ?
04-21-2021 02:13 AM
04-21-2021 06:01 AM
Interesting, are you sure there is not a missing _ underscore from one of the CSQ names? Hard to tell between the underline the system adds and an underscore sometimes. I would check the CSQ reference in the application itself and see if that helps you determine any difference
Otherwise check this thread https://community.cisco.com/t5/contact-center/voice-and-email-csq-names-in-uccx-10-6/td-p/2827941 you should not be able to duplicate CSQ names even between voice and email CSQs so I cannot imagine you would be able to duplicate voice CSQ names. Sounds like you should contact TAC. You could try a Data Check and a Data Resync, but I believe those are only going to help with UCM Telephony data.
04-23-2021 08:11 AM
Hi
The names are absolute identical - I proof it with a copy and paste to another document.
But I was able to change the name on one of both CSQ´s and delete them after.
Until now it looks likt there is no impact on the reporting.
Alex
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