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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Hi,I am searching a detailed description of all the Cisco Unified Contact Center Express (UCCX) services incl. the subsystem and manager services.Therefore I already opened a Cisco TAC, but I did not get the information for all of the services as the...

We would like to capture inbound call info like CallerID, calling number and called number to populate a web page.  This is similar to an inbound call populating a CRM type application with the difference that the inbound calls are cold calls and the...

tato386 by Frequent Contributor
  • 3 replies
  • 0 Helpful votes

Hi, I tried to use the ECE login API to get the X-egain-session to use the interaction API but I got this error the 2nd time I call this API, and the agent is kicked on the agent console, it didn't happen before. On the documentation it's stated: "In...

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Hello All, We have uccx 12.5 and CCP 12.5 , while configuring ccp configuration in uccx getting error " An unknown error occurred while performing the operation. Please check the logs for more details." And also noticed that the status of database su...

Hello! I'm still pretty new when it comes to UCCX and Finesse Administration. I think I'm on the right track with this one (maybe), but I was curious as to how I could change the default view for one team's supervisors, to where they only see their r...

ADAMSKA by Beginner
  • 5 replies
  • 0 Helpful votes