The Agent Wrap Up summary report does not show all agents who are using the listed wrap up codes. The Wrap up code detail report shows that the agents are using the codes, but the summary report is not showing all agents. Has anyone else seen this?
I have a client that wants to do secure credit card processing in a UCCX environment. My initial thoughts are to use a Finesse gadget to do a Rest API call to the credit card processor gateway and some sort of transfer or conference of the call. My ...
Wondering if anyone can help, Our Cisco CUCM DRS backup has recently started to hang. It gets to the TFTP component on the Publisher and fails to go any further (about 22%). The only thing that has happened recently is a new device pack uploaded to ...
In the process of setting up a new 11.6 UCCX cluster. Currently using the demo license while customer pulls the regular license out of their EA. So, the demo license has 100 Licensed Outbound IVR Ports. That's great, but I only need to set up 15....
We are getting below error while adding trigger 10.9191 in VVB 12.5 but at the same time we are able to add trigger 109191. " Invalid Trigger Name. Please enter a valid trigger name." Seems wildcard period causing error. How to resolve the error?
I have CUCM 11.5 and CUCCX 11.5 on premise cluster, I want to add 5 seat UCCX premium license, AQM 5 seat license and CUCM Enhanced license.Please let me know the CCW high level part codes / configurations for those. I tried through Flex plan, but un...
Hello, We have implemented native call back scipt in UCCX. Is there any way we can get the disposition of customer in the call back leg? For example, I need to identify whether the call got connected successfully with the end customer or not. Current...
Beginning with PCCE 11.6 the Global deployment model was introduced to PCCE. It looks like up to 4 agent PG's. Does anyone know how that is presented to the end users from a configuration perspective? Is there a concept of Peripherals in the cceadmin...
Hello, I have a customer who is upgrading from 11.5 PCCE 2k to 12 and wants to go to a 4k deployment once they are upgraded. My question is if this is supported to change the deployment type without breaking the existing configuration from the 2k de...
I have a base server and a cluster of recording servers.My recording server generates the media files and I can see them in the GUI.However, when I try to play the file there is no sound and the energy data is a flat line (see picture attached). Any ...
Hi all, good day. Recently i was unable to login into finness desktop user account, this user was created recently but i am getting the following error message: the device associated with that extension or dial number is invalid I am new on this and ...
Hopefully a simple question but in UCCE 11.6 (and other versions) is whisper time included in the handled time for a call and hence AHT (Average Handled Time) for an agent?
So two admin user we always use on a customers environment suddenly throw an internal server error when logging in. Some other admins work fine, but some - tried on multiple clients - do not. What could possibly cause this?
Need some assistance in troubleshooting an Agent Greeting (CVP 10.5) and running a C3900e VMXL gateway with Version 15.4(3)M3. No changes made on the system, agent greeting hasn't changed only re-recorded but and the Greeting message can suddenly sto...
