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error is showing when opening cisco finesse using UCCX publisher server, when opening my history gadget the following error  is showing " there were issues rendering this gadget. unable to find certificate chain". but when access Finesse from the sub...

Customer has Finesse 12.5 running in their environment.Supervisor want to see the Live Voice CSQ Summary report but I am told they are only seeing the Snapshot option.They would like to see the Short or Long Average version, but not seeing that optio...

Can I use the same VRU connect port if I have two CVP PIM's configured on the same PG. I have tested this in lab and do not see an issue with failover but wanted to make sure. I know there are some components in ICM which needs a unique port number b...

Hello ,  I have cisco CCX version 12.5 and im trying to show the agents what the customer has chosen in the IVR . ex which language the caller has chosen.  I already have got some in information from the script and it shows in the layout variable for...

Omarjasim by Level 1
  • 568 Views
  • 0 replies
  • 0 Helpful votes

UCCX, v10.6.1 We have a request to create a csq that when called will ring on every agent in Ready.  I don't believe this is possible.   I tried to get them to set up a priority so that the skill group would have priority over all other skill groups...

Does anyone know or has access to the create view script behind the Router_Queue_Interval view please?We've recently moved to UCCE from UCCX and we want to create some dashboards that are not using the set interval data, so having a feed of the raw d...

Kayl by Level 1
  • 1331 Views
  • 4 replies
  • 0 Helpful votes