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I am working on a tool that utilizes the CCMP Resource Management Web Services API to add/remove Agents from Skill Groups and have hit a brick wall when it comes to removing Agents from an existing Skill Group. The documentation is a bit confusing on...

New to Call Center so forgive me. I've seen the db schema but is there a related data model? Or does everyone create this from scratch? I know there will be differences between orgs but I thought it'd be a good baseline to start from if there was one...

allivant by Level 1
  • 358 Views
  • 1 replies
  • 0 Helpful votes

As we continue to follow Covid restrictions, we are unable to sit a new hire with a veteran for side by side training.  We are hiring 5 new reps and will need to conduct virtual side by sides. The issue I need some help on is the new hire will not be...

Allegacy by Level 1
  • 742 Views
  • 5 replies
  • 0 Helpful votes