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Hello team, I want to create a script to collect unanswered calls and make a callback to the customer again. Any suggestion to do that? UCCX 12.5CUCM 12.5 

I'm hoping that someone can help me understand the output from the Detailed Call by Call CDDR Report. In the example below an agent transferred a call another agent. My questions are, is there a way to see how long the customer was on hold after the ...

Can we create agent statistics dashboard using CUIC?or do we need to do depend on third party solution for this? We want something similar to as attachedUCCX Version 11.6(1)  Build 11.6.1.10000.51

For v12.5 CCE, how are the flex seat licenses allocated? Is this solely based on concurrent agents logged in or does it include port usage as well?  I ask as our "In Use" number in CSSM doesn't seem to match anywhere close to max concurrent agents lo...

Hello,I want to know for a new UCCX 12.5 deployment, from where  can we order the  Cisco Compliance Recording (CR), Advanced Quality Manager (AQM)  licenses ? As we do not find the SKU related to this licenses. also can we combine the deployment CR a...

Hi All I Having issue on CUIC 12.6 "Session Limit Reached", everyone know where the configuration for the limit session?? the issue if more 2 user to access CUIC. 

Currently we are using PCCE 12.5 in our environment and I've been asked if there are any available API's for CUIC.  I know in previous versions there aren't any available and I've searched and have not found any for this version.  Does anybody have a...

Hello, I found this bug description on the bug search tool: CSCts31447 - CUIC Does not Apply Thresholds to Grouped Fields in a Grid Report Symptom: Create a threshold on a grid field, and then create a grouping for that field. The threshold will no...

Hi, I have a problem with Finesse. When trying to login with FIPPA on CIPC, it looks like this : So I try to check and access Finesse (desktop), and looks like this : Then I also saw that there was a CCX Engine service with Partial status :  I've res...

Hi All, Could anyone please help me re-generating the WSM self-signed certificate on CVP call server. After an upgrade I found out that the Name of the server is incorrect in one of the previous certificates so I need to correct that. Please suggest ...

Can UCCE 12.x supports on AWS cloud. not AWS product AWS connect. one of our client looking to move current on premise UCCE 11.x to AWS public cloud not Cisco HCS. Let us know anyone tested in LAB.   I just heard rumors that UCCE 12.5/ Customer journ...