Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Agent goes to correct Finesse web address, is configured as an Agent, device is associated correctly in User Mgmt along with IPCC extension field set , device is associated with UCCX Application user , Device is up and registered, and agent has s...
Hi,I am searching a detailed description of all the Cisco Unified Contact Center Express (UCCX) services incl. the subsystem and manager services.Therefore I already opened a Cisco TAC, but I did not get the information for all of the services as the...
First of all. I am sorry to potentially double post. I made this post once already, and it shows up in my profile, but just leads to an error message. The thread no longer shows up in the overview either. So here we go again. I have a small program r...
Hello Bros' I have a problem here in my call center ccx 11.0 and that is as follow:I have an IVR application with trigger number 5555, when I call this trigger pressing digit after digit it goes normally and it receive my DTMF presses ...
Anyone know of a document that shows the pros and cons for the skills based routing and resource based routing?
I'm looking for a way to set the Play Prompt variable, or possibly an alternate variable, to only play a specific duration of the file. Appreciate the help. UCCX 11.6
Hi I have a UCCX 11.5 and I am trying to get real-time reporting from (uccx administration page - tools -real-time reporting)I am using firefox as my browser. (tried with latest version of chrome as well)Please help me know which version of java jre...
I have a program where i call https://{{UCCE_Finesse}}/finesse/api/User/{{loginName}} to retrieve a users information as that user. I am using the users loginname/password as basic auth for the request. This works MOST of the time, but sometimes the ...
We would like to capture inbound call info like CallerID, calling number and called number to populate a web page. This is similar to an inbound call populating a CRM type application with the difference that the inbound calls are cold calls and the...
Hi, I tried to use the ECE login API to get the X-egain-session to use the interaction API but I got this error the 2nd time I call this API, and the agent is kicked on the agent console, it didn't happen before. On the documentation it's stated: "In...
Hello,I am developing a CVP call studio (V 11.6) app to read data from MS SQL DB and send email for each row. This app is integrated with MS SQL DB and I am getting multiple rows in select statement. Till this point, everything is fine, I get result...
Hello All, We have uccx 12.5 and CCP 12.5 , while configuring ccp configuration in uccx getting error " An unknown error occurred while performing the operation. Please check the logs for more details." And also noticed that the status of database su...
Hi!I have a CCX 11.6 where all the teams are different company of the same brand. They should not see It would be possible to give Reporting Capability View to a user and restrict the view of the reports only to one Team or some CSQs? Thanks Mirko
Hello! I'm still pretty new when it comes to UCCX and Finesse Administration. I think I'm on the right track with this one (maybe), but I was curious as to how I could change the default view for one team's supervisors, to where they only see their r...
Hello, I am trying to add a Not Ready State and then apply that to one particular team by unchecking the "Global?" box within Cisco Finesse Administration. However, I am not sure where I can then apply this "Not Ready" code to a TeamWe are currently ...
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