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UCCX 12.5(1) CUIC report exported to Excel not allowing formulas

lisa_lennon
Level 1
Level 1

When exporting Agent Call Summary report to excel & then trying to use Auto Sum or Average on a group of cells in a column, it fails even after re-formatting cells.  We've figured out a workaround, but wondering if there is a known issue.

The workaround, by the way, is to click on the cell that will be part of the calculation and then click on the formula bar once & enter - the info in the cell will move to be right hand justified in the cell.  If you continue this action on each cell that will be part of the SUM or AVERAGE and then do the calculation, it will work.  It's just time consuming to do so.  Older versions of UCCX/CUIC didn't have this issue.

1 Accepted Solution

Accepted Solutions

Hi, I could be mistaken, but I think you're running into this 12.5 defect?
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvu82941

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2 Replies 2

Hi, I could be mistaken, but I think you're running into this 12.5 defect?
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvu82941

Yes, thank you for your help!