I wish to set up a sql dB lookup using icm script and dbwalker. I need it set the sql account and password in the regedit keys- after setting them do I need to reboot the ucce server for the new regedit to take effect Thanks
Hi, I hope someone can help me I have some questions about this configuration. -Is the Agent State Trace report a historical report or a real-time report? -If I activate this configuration to 15 agents, how much do the database resources increase?
Hi all, hope somebody can help me. Cisco UCCX Administration Guide SaysIVR and Agent Progressive and Predictive Outbound&For agent predictive and agent progressive outbound calls, disable the Call Waiting option on the agent's phone to allow agents t...
Hello Experts , Is there way we can do the EMAIL and SMS set-up on PCCE / UCCE platform , for E-Mail set-up i am aware we can use email element on IVR, like how we can use the for SMS ? and EMAIL configuration how we can do in under LIB folder? can ...
Hi,I've configured silent monitoring for a customer which is working fine. They requested that the tone be played both to the agent and customer so I set both service parameters to true. They are reporting that the tone is being played every 30 secon...
Dear All, I would like to discuss and brainstorm on the following situation: 1. Customer is running UCCX 12.5 with standard licensing and has the legacy Cisco WFO system for call recording. 2. Customer wants to migrate to WebEx WFO since Cisco WFO is...
I've seen a few discussion threads on the abandoned call reports, but as couldnt quite see the answer to my query here it goes.Running on latest UCCX 12.5, I'm trying to customise the Abandoned call detail report to exclude calls abandoned in the fir...
Hi Dears, In my IVR script, we use redirect step to route the call to a different script from the main script. When the call redirect, I get a ringback before the other script start playing the IVR prompts and as per business request caller should no...
Hi all, this is a silly question, but actually what is the purpose on "Send" on ECE when an agent on finesse want to send a reply to customer? For what i understood is when we "Send" the email, means we send a reply without closing the ticket. But wh...
Hello, In my company we use cisco C1117 routers for communication. Sometimes 3G connections can be so bad so routers get frozen because of this. Then we have to go where it is and restart it. I'm wondering if we can change something in configuration ...
I am trying to check what skill a call is queuing for in a script with out doing a IF check looking for a variable like "myskill" to find out what skill I need to look at example : IF statement looking for variable :find("OC=Myskill",Call.Periphe...
Hello All, I have a UCCX environment that has two call control groups. One that contains 40 CTI ports for inbound calling and one that contains 20 CTI ports for callbacks. I'm trying to figure out how I can report on each of the call control grou...
We are planning a project to migrate Data Centers and UCCE servers to new locations in several steps. We would like to use NAT at several steps in the project. Will Finesse and UCCE work with NAT. What are the caveats? Michael
Hi Guys , I like to add a option in my script that will check if our Spanish agents are logged in to CSQ'sUpdate Spanish logic to check if Spanish agents are logged in to CSQ before allowing them to into the queue* Like to Create a prompt to push th...
Hi Team Can you tell me the purpose of these licenses :QtyService CodeService Description25CARE-ECMU-CCX1ELICCARE-ECMU-CCX1ELIC Software Support Service (SWSS)25CARE-ECMU-LIC0ENHACARE-ECMU-LIC0ENHA Software Support Service (SWSS) Sandeep
