Hello Experts , i want to take the total count of offered menu from IVR , for example we have 8_Options Menu Element , we want to know menu offered count per day basis so in the 8_Options Menu Element i can set session data to capture value with he...
Can any 1 tell what is the meaning or definition of disposition code 99 cleaned ??? Disposition of the call.1—Abandoned2—Handled4—Aborted5 to 98—Rejected99—Cleaned
i need to delete parameter from report definition cuic
Hi AllI need a little assistance in scripting. I am creating a script in UCCX 10.6 which will pass some agent information from one main script to another one for pos call survey. What i want to do is to use the Get User info step in UCCX to get the a...
I created callback script for one customer. now I when the agent available call back happens. but I want to know who handled that call. ie i want to get agent information like extension number, agent username. agent name etc during that time? I used ...
When I check http://<UCCX IP>:9080/realtime/VoiceIAQStats one of the values returned for a CSQ is longestCurrentlyWaitingCallStartTime. Does anyone know how to decipher this value? For example, I placed a call into my call center at ~ 11:26 AM ET on ...
I am using UCCX 12.5(1) with Finesse as co-resident Is it possible to use the finesse JavaScript API in an external application? For example, say I was hosting a page using Node JS/Express on machine that has access to finesse. I import the CDN fro...
I have a brand new Lab build of CCX setup to use NFR licensing but the register button is greyed out for me to input the token from the smart account. Has anyone else had this issue? I tried upgrading to the latest SU but still have the same issue.
I've configured the standard uccx callback script with the phantom queue. My customer wants to log all calls that resulted in busy, invalid or unsuccessful from the call redirect step to a http or sftp server. The idea is to later grab that file and ...
We are having an issue where we are giving customers an option to leave their 10-digit number for a call back. The 1st script sends the phone number to a different script, where agents logged into script #2 will receive the call, and the call should ...
Hello Guys, There is one requirements could you please help us to get it done. The requirements is PQ -TestAshley if this PQ agents are buys how to defined and route next PQ in ICM Scripts which we would use to check specific PQ agents are buys or ...
Hello guys.I'm trying to set up a new call flow on our UCCE 11.6(1) deployment. At this new flow, the agent has to send the call back to the IVR (Cisco CVP) to be queued again and it will be eventurally answered by another skill group.The issue is th...
Hello All, I need a fairly simple edit to an existing script. I just don't script at all. Any suggestions for a company or individual that does paid scripting work? Thanks in advance!
Hi Freinds I m getting the below errors while integrating CCX 12 5 1 With UCM 12.5.1 , Kindly Advise Cisco Unified CM Authentication Failed because of SSLException. Ensure that the Tomcat self-signed certificates fromall AXL providers are uploaded to...
Hi, I have UCCX Script Editor 10.5 but it doesn't work on windows 10 . I have the following error message : "Failed to load script file; com.cisco.script.ScriptIOException: Failed to load script D:\.....aef nested exception is: com.cisco.io.StreamCor...
