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Resolved! CCX Script failing

Hello, I have a customer using ccx for their incoming call distribution.  They currently have it configured that if an agent is not available, it rolls to an overflow and rings desk phones.  We are changing this so it just queues the callers. I took ...

Hi EveryoneMy director wants to me to shutdown the CUCM cluster in our San Jose Ca. location and have all the users register to our cluster in Dallas TX. From the UCCX aspect what would I need to do in order to get all the info that's currently on th...

April 30: I'm testing 12.5 and found a bug with the algorithm that creates the vxml code around Nomatch and NoInput audio groups. Hope it'll get patched, but wanted to provide a 'heads up'. In all the elements that collect caller input, if you OMIT t...

Our UCCX is running the Calabrio for license reasons.We are in the process of upgrading our platform to Verint now.We are on  UCCX 10.6.1.11002-15.We actually run PCCE 11.6 but we have to keep this running until our new call recording platform is ins...

We recently had our UCCX sub fail (still powered Down) and the UCCX pub also had issues. I've restarted the Pub and now the Engine wont start and I've noticed no services under the subsystem. I hit start and the services come online bar the subsystem...

I'm looking for some suggestions on the best way to handle array's in CVP studio with a web service element.  I'm building an IVR application using CVP.  CVP will make a SOAP request using a Web Service Element to get a list of items a user is allowe...