Hi, I appreciate what I need for this I can see in the status.bat file. But I need to monitor VXML licence usage regularly and ideally also monitor usage of apps in near real time or max in intervals for capacity planning. I know I can get this via S...
Hello all.I faced a problem while tried to create Report DefinitionsI have a custom Report Definitions created from "Precision Queue Real Time All Fields". This RD use Anonymous Block.And i wanted to create exactly the same. I choosed Data Source (UC...
Hi, I have a customer preparing for CCX-11-AQM-LIC going eol and have asked for pricing for the alternative in a Flex. Reading through all the documentation available it appears that Quality Manager, call recording and others are only available with ...
I am trying to do a UCCX call redirect to voicemail after hours.We have a route point configured on the CUCM to go to Unity with dn : #XXXX.When the call hits the call redirect. I get a 5 digit tone and ring and then " I am sorry we experiencing syst...
Hello. From the docs about Voice CSQ Summary Report The Voice CSQ Summary Report presents agent statistics and call statistics for a Contact Service Queue (CSQ). The following three views are available for this report:Snapshot—Presents the performanc...
what is the best way to get agent id in a post call survey application in pcce
There is some guide or documentation where I can support or someone who can guide me in knowing the protocols or programming languages with which I can integrate a traditional ivr script to a general banking network for example to make a query or blo...
Hi, my company is looking at MI in more detail and as always they are looking at IT to provide the answers rather then coming to the table with some ideas of what they want to measure on. Does anyone have a good set of reports people use? Thanks
We recently began switching our agents from Chrome to IE 11 while they are using Finesse and UCCX 12.5. Agents have begun complaining that IE 11 always bring the entire browser forward upon receiving an inbound call, a behavior they never experienced...
im working on a uccx script. requirement is like this: when press 1 it should transfer to extension 1080(this is not an agent number) and phone rings . if the extension 1080 didnt answer the call after certain rings, it should transfer to call center...
I've used the UCCX realtime stats API for simple wallboard that merges some data together in 1 screen that I couldn't build with a dashboard. Yes, I know it isnt documented and isnt advertised for use. I have had this working for multiple years now. ...
Hi All, In the ICM Agent_Real_time table, not ready Reason code is not updated for some time. An agent is putting 1003 not ready reason code for Break but in the ICM agent real time table reason code showing is 0. Same time if I checked in Cisco Fin...
We recently migrated contact centre users to CCX12.5 platform.One of the user acts agent role but need access to her team's reports. I granted her report permission, then she can see all other teams' members status from Finesse. I read the document a...
Has anyone been able to figure out how to convert this particular column into a human readable format? I understand using the dumpcfg utility, but I'm hoping there's a programmatic way of doing too or at least a way to do it through SQL. david
A bit of a long shot question but.... is it possible to set a variable that can be used as a label for the Goto step?
