Dears, We are running CUIC 12.5.1 with the latest ES09. The system is working without any issues for Internal data sources stock and custom reports( CUIC, Live data, AW-HDS) We integrated 3rd party reports for SQL DB ( old setup AW-HDS and Verint Dat...
Forum Posts
Hi , Please can anyone help me to unerstand the outbound call flow using a script in UCCE
Hi All Currently all the team members when agents are in the call or end the call agents can select multiple wrap-up codes. Is it possible to limit the agents to select only wrap-up codes rather selecting multiple? Kind regardsPragash
i have a question the ucce (incloud ICM CVP VVB CUCM) 12.5 license is same as 12.6 ?? if i install version is 12.6 , use 12.5 license is ok???
Resolved! UCCX 9 "Time of Day" Time Ranges
Good afternoon everyone I have a question about Time of Day's time range. Will it be possible to change time range to 10 minutes or 5 minutes ? (instead of 15min increment) One of my customers is requesting her call center to stop accepting calls...
I am trying to pass Json variables using a POST through the body and can not seem to apply the format body fields in a way that UCCX editor will allow. In tests using Postman we were able to make the POST with the following string in the body as ra...
I have the following licensing:Configured Licenses:Package: Cisco Unified CCX PremiumTotal IVR Port(s): 100Cisco Unified CCX Premium Seat(s): 230High Availability : EnabledCisco Unified CCX Preview Outbound Dialer: EnabledCisco Unified CCX Compliance...
Our environment is based on cucm 12.5.1 and uccx 11.6.1. We had implemented a custom CTI client to interface our CRM application with UCCX. We use Cisco Ajax XMPP Library (also known as JabberWerx) to connect to the Notification Service.https://githu...
I have a pretty normal call center script at a customer that works perfectly fine in the live application, with the live callcenter agents. But when i test the same script in a test application, with a test user, i can see something weird.Normally, a...
I am currently experimenting with the UCCE 11.6 unifiedconfig services, and I have run into something of a snag.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_6_1/Program/Guide/ucce_b_...
Dear Team, We have implemented the UCCX Callback feature:https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/214522-configure-custom-script-for-callback-fea.html However sometimes the users request a Callback a lo...
Resolved! IP Communicator Issue
Hey, We are using Cisco IP Communicator 8.6.6.Customer found that agents are misusing the esc button to end the call and not able to find it.How can we disable the keyboard short cut to end the call ?
Resolved! Finesse Log Monitoring
Hi, How can we forward the syslogs to any monitoring Tools(SIEM solution-Splunk) of finesse servers ? Is this can be archived by using SNMP user ? Environment : UCCE 11.6 Thanks
Hi, UCCX version 11.6.2.10000-38 I have noticed that when incoming calls to the user agent extension I see the ability to answer from finesse but when the incoming calls to the queue trigger. it shows the call as reserved in finesse and I get a noti...
Hi All, I am facing an issue with only Agent team summary report which stuck in talking state.. Have no issues with call all are working normally. But agents are showing as talking in Agent team summary report(live report).. Any help!
