UCCX 12.5 Agent Comptenece Level cannot be change

[romy kurniawan]

When I try to change the competence level of agents from default 5 to anyother value and save, it just goes back to 5, not changing. Anyone faced this issue before ?

[b.winter]

Have you selected a skill, before you change the competence level?
If you haven't selected a skill first, how should the system know, for which skill the competence level should be changed then?

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-0/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-0_chapter_0111.html#UCCX_TP_SDCF18A8_00

 

[romy kurniawan]

I have assigned skill to the agent like the picture I attached, but I can't change the agent's competence level

[b.winter · Accepted solution]

You have to SELECT the assigned skill, for which you want to change the level.
Just assigning the skill is not enough.

[romy kurniawan]

ok I understand, now I can change the agent's competence level. Thank you for your advice.