UCCX 12.5 Call redirect issue

[raghav0122]

I am trying to do a UCCX call redirect to voicemail after hours.

We have a route point configured on the CUCM to go to Unity with dn : #XXXX.

When the call hits the call redirect. I get a 5 digit tone and ring and then " I am sorry we experiencing system problems)

During normal hours, call redirect works(XXXX) with no issues.

I checked the logs on CUCM, I don't see #XXXX coming into the CUCM.

I am missing anything??

Any help is much appreciated. Thanks in advance

[raghav0122 · Accepted solution]

#1234 is the number I am transferring to

4 23:30:23.152 CST %MIVR-SS_TEL-7-UNK: [MIVR_ENG_TASKS-31-27-TASK:0x684ee1912_test/test_Lab_test.aef] com.cisco.wf.subsystems.jtapi.TAPIPortGroup.Port.InCallObserverImpl CallID:310 MediaId:8576/4 Task:28000000274, Extn: #1234 is invalid, timed out waiting for DROPPED event
4993028: Mar 24 23:30:23.152 CST %MIVR-SS_TEL-7-UNK: [MIVR_ENG_TASKS-31-27-TASK:0x684ee1912_test/test_Lab_test.aef] com.cisco.wf.subsystems.jtapi.CallImpl Call.transferFailed(#1234, CONTACT_NOT_OFFERED) JTAPICallContact[id=310,implId=8576/4,state=STATE_ANSWERED_IDX,inbound=true,App name=test_Lab_Test,task=28000000274,session=8000000262,seq num=0,cn=5555,dn=5555,cgn=4444,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5555,route=RP[num=5555],OrigProtocolCallRef=000000000000218004651D4B00000000,DestProtocolCallRef=null,TP=1021250008]
4993029: Mar 24 23:30:23.153 CST %MIVR-SS_TEL-7-UNK: [MIVR_ENG_TASKS-31-27-TASK:0x684ee1912_test/test_Lab_test.aef] com.cisco.wf.subsystems.jtapi.CallImpl Call.transferring(null) JTAPICallContact[id=310,implId=8576/4,state=STATE_ANSWERED_IDX,inbound=true,App name=test_Lab_Test,task=28000000274,session=8000000262,seq num=0,cn=5555,dn=5555,cgn=4444,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5555,route=RP[num=5555],OrigProtocolCallRef=000000000000218004651D4B00000000,DestProtocolCallRef=null,TP=1021250008]