UCCX 12.5 Select a Call Variable Layout

[Juan Carlos Arias Perez]

Hello, how could I select an specific Call Variable Layout on Cisco Finesse where I only need Call Variable 1 to be displayed, and I can see all Call Variables from Default Layout.

Regards,

Juan Carlos Arias

[Thomas G. Johannesen · Accepted solution]

Hey Juan.

Your make a call variable (in your script) named

user.layout that referees to your layout name

Configure UCCX Custom Call Variable Layouts for Finesse Desktop and FIPPA - Cisco

Hope that helps

[Juan Carlos Arias Perez]

Hello Thomas,

Thanks for your help, I also had an issue with browser, I was missing to delete cache on browser when making changes on layout.

Regards,

Juan Carlos Arias