I am working on a queue loop that will cycle through different prompts for a menu item. I have these Prompt variables. HoldMsg1HoldMsg2HoldMsg3HoldMsg4 And then I have queueLoopCount = 1 I have the queue loop incrementing by 1 at the end and then re...
Trying to add agents to an attribute. I know we can add attributes to an agent but if I'm reading the guide correctly, I should be able to add multiple agents to an attribute. My current XML for the put looks like:<?xml version="1.0" encoding="UTF-8"...
Hello All, I am looking into Call Type Interval reporting for queued calls (after Select LAA), and in need of more clarification on what determines a Short Call, and what determines an Incomplete Call. I would like to confirm the time requirements ar...
Been slightly going crazy trying to figure this out, but does anyone have ideas as to how I can deploy a queue that is more auto attendant style that has rollup options but depending on what the caller chooses for options in this auto attendant would...
I changed the system parameter called "Change Agent State to Not Ready when Agent Busy on Non ACD Line" Yesterday and did not do an engine reset and it seemed to be working ok. When I was done testing I turned it off and all was good.Today it was dec...
Has anyone ever seen an issue in which the CVP CallServer suddenly stops responding to SIP INVITEs? Meaning, one moment it was responding properly with 100 Trying and 200 OK and the next it stopped responding altogether. There is no record whatsoev...
Hello,New to Cisco. Would like to know from an Agent Proficiency, is 1 the highest and 10 the lowest? or the other way around? Also, is it based on the longest call? Hopefully someone can help me. Thank you!!
We are using a custom gadget with Finesse 11.6 which launches another application when call is answered. This setup used to work with old versions of chrome browser and with the new version(90.0.4430.93) we are seeing the following error. Any help wo...
Hey everyone, I have a question regarding the output interval of reports. We are running CUIC 10.5.1 Standard and currently have a report that runs a daily view but has the information broken down in 15 minute intervals. I am wondering if there is ...
Hello, I having a issue with setup Outbound Dialer with CPA. the Flow:Dialer->CUSP->VGW->SIP->Provider. In the INVITE i can see that CPA Enabled: 035829: May 3 11:48:42.789: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:Received:INVITE sip:036487990@10.X...
Can someone point me to a good resource to learn more about writing scripts for UCCX. I've found limited resources on Cisco Learning network. Any other recommened sites or resources. Richard
Hello,I am using UCCX 10.5 and UCCX editor 10.5When I reactive script , start debug mode, the following is shown:"Engine hostname list is emptycheck the ldap for enabled unified ccx engines"Thanks
Hello, Call you please let me know what ports required to be open for UCCX script editor to work over VPN. Thank you
I have created a language that is not built in to UCCX using the create language button. I'm using the ISO 639-1 language codes for all the ones I had to create (that aren't built into UCCX). There is one language that is not specified in ISO 639-1...
We have two data centers with Oracle SBCs communicating directly with our CVP servers and no SIP proxy in between (as allowed by a Cisco AppNote). The only way this works is to configure the Call Server's SIP service as follows:Enable outbound proxy...
