UCCX 5.0 - 8.0 using pre-upgrade tool

[micandre]

Hi,

We're upgrading from 5.0(2) to 8.0. We've used the Pre-Upgrade Tool to create a TAR file on the production UCCX. From the replacement server we've selected "Upgrade from a previous UCCX release". The Pre-Upgrade Tool ran without issue and the log file shows no errors.

The status message shows: "Enter a valid backup file"

We know the sftp server is setup correctly and the user credentials are correct.

Any feedback welcome.Many thanks.

[Pablo Leiva]

The Pre-Upgrade Tool also have the option to verify the backup file. Try running the verification and see if it works:

(page 16 - Upgrade guide)

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/installation/guide/uccx801ig.pdf

Also what are the exact UCCX versions 5.0(2) SR? and going to 8.0(1) or 8.0(2)? there is one upgrade tool for 8.0(1) and another for 8.0(2), make sure you are running the right one.

Pablo

[micandre]

we had a TAC case open.

SFTP Server, Username & Password were correct.

In the path we had to put in:

/