UCCX 5.0 packages

[Jeff Thompson]

Hello everyone. I am new to UCCX and we are looking at bringing this product into our organization. My question is, if we purchase the standard package and later on decide we want to benefit from some of the additional features from enhance OR premium, is just a license upgrade or it is fresh install.

Thanks in Advance.

~Jeff

[Chris Deren · Accepted solution]

It's simly a license upgrade. The license upgrade will uncover some of the additional subsystems.

HTH,

Chris

[emikelso]

In the reverse, if we have installed Premium, and want to turn on HA, but only have Enhanced licenses for agents, can we downgrade the Premium to Enhanced via license file?

Or reinstall? Will an Enhanced and Premium server work together via HA? My guess is no.

[Chris Deren]

Why would you want to downgrade? Premium give you HA just like Enhanced.

Chris

[emikelso]

cost of the agent upgrade from STD to ENH is $855 per agent

to Premium is $1455 per agent.

[Chris Deren]

You said you already have Premium, did I misunderstood?

If you have standard and want to upgrade to Enhanced then you will need to get an upgrade part number, I doubt Cisco will let you downgrade.

Chris

[Chris Deren]

Just to add, when you install UCCX there is no difference between Premium/Enhanced/Standard installer it's the license that makes it one or the other. So, when you say you installed Premium but you have Enhanced agent licenses it makes no sense.

Chris

[emikelso]

its a unique situation. they have standard 4. they want ha. we ordered premium for the second sever but now they need to upgrade licensing for first server and agents. premium is expensive so trying to figure out if we do enhanced or premium

[Chris Deren]

It depends if they need the premium features, if not then you will need to work out the licensing with Cisco, you can RMA them if you just got them.

Chris

[emikelso]

so back to the original question is it a license change or a reinstall?

[Chris Deren]

Simply a license change, no need to re-install, license files can be removed using the CET utility.

HTH,

Chris

[p-kitaka]

Chris,

Where can i find the CET utility?

-Peter

[Chris Deren]

run it from command line.

[p-kitaka]

is it the following file on the crs server?

c:\program files\wfavvid\cet.bat