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UCCX 7.02 call monitoring not working with Windows XP

problemchild27
Beginner
Beginner

Hi,

     The call monitoring feature not working in XP machines, but the same works in Vista. I have checked the NIC Card, both has got the same intel nic and drivers are also match each other. I have tried couple of XP Machines, no joy. I tried the registry editing, monitormodeenabled, etc... But none of them work. When i Sniff the packet i can see the RTP Stream, i can extract the RTP packet alone and i can hear the voice. But when i do live monitoring i see no error message, and it is blank... Any suggestions. Thanks in advance.

4 Replies 4

Amer rajai Sha'er
Rising star
Rising star

Hello,

I am not really sure if this is the case but did you try to shutdown the firewall ?

Amer

Hi,

     There is no firewal other than Norton antivirus in both XP & Vista.

Hi,

      Atlast i can hear the voice in XP now. The problem was with a service called QoS RSVP, it was disabled in our group policy.  Thank you for your support.

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