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Got an existing UCCX on 8.0.2 with SU3. Got license updated to reflect HA capability. I tried to install the 2nd node with a base 8.0.2 disc and patch it at the beginning of the install with the SU3. Everything seems to go well but then I had issues ...

Hi Experts,   My client is having UCCE “ICM 7.5 based on IP/IVR” almost I have 7 servers related to UCCE plus two CUCM.What is the Cisco recommendations related to Monitoring solution for UCCE 7.5Regards,Saeed

We have a UCCX 7 and CUCM 6 integretion. An LDAP integration with MS AD is also in place. We would like to provide the UCCX application staff with credentials that meet their needs rather than providing a CCM Administrator level of access. In terms o...

Hi Everyone,Does anybody have the CUIC 8.5 schema ? or the 8.03 shcema ? I could not find it anywhere in the internet .. Thanks,Shravan Hebbar

hi everyone,             have anyone tried to change the AXL user password before?  could you tell me the impact and the correct approach?thank you in advance. 

I have just uploaded the Permanent License File for UCCX 8.5 a prompt asked me to restart the engine for the changes to take effect. However I cannot do this because the server is already on production. When I view the license information, the licens...

good morning all Client is on 8.xWhat I have is a GD string, to capture 1 digit for caller entered digits.upon no entry, the CED node is failing, even though I have a "none" option to allow for this.Any thoughts on why the CED node is failing?

Hello , I want  to learn how can  we recovery customer response solution password,Thanks  a lot,

Hello,I have 2 CVP systems:1) the first system is live and is running an old version (CVP4) 2) the second is a fresh install of CVP version 8 which will replace the first system The idea is to upgrade the reporting server from version 4 to version 8 ...

Hi,Im running CUIC 8.0 premium and I get the following error when I try to import my own exported reports and cisco's report files (the files are xml):"Import could not be completed: Unexpected error. This has been logged in the server logs. Please c...

Do I need to write a script for a HTTP Trigger setup in CRS?

Hi everyone,in ccx 8.5, How do i do to create a file into script? and obviosly it stores some custom information. I know that i can read a xml file but i haven´t found any info about stream of files with ccx editor. I want store some information into...

dearswe are running IPCCE 7.1.4 CCM 4.2.3 CVP 3.1 and CTIOS 7.1.4 (no vxml server) H.323 wih GK, we have a requirement which is : customer called the CC and handled by agent after the call finished the agent should transfer the customer to an IVR sur...