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Hello,I'm quite new with uccx. &I need some info about uccx 8.5.1 ivr-based outbound compaign.1) When trying to create a new outbound ivr-based compaign, at some moment we have to enter the application trigger. That means that there a script whi gonn...

tka by Level 1
  • 1 replies
  • 0 Helpful votes

I created a lab environment to demonstrate UCCE solution.My customer requested me to provide on call-by-call basis all calls that was abandoned in queue. So, how can I query ICM Database in order to find that information?     Based on Database Schema...

Hello,I got the below issue"Unable to log the Rascal server.Call recording, agent statistics and team will be unavailble"This happend when I want connected  into Cisco Supervizor Desktop.Thanks in advance.All the best,Aurelian Gudila

If an agent goes into a Not Ready state as they want to make an outbound call. Once they have finished the outbound call can they associate a wrap-up code with the call ? Thanks alotAndrew

andbel275 by Level 1
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Hello,I have a helpdesk that wants a abandoned calls report.  They want to know where in the process the calls are dropped - but they want to know where they are dropped before they get to a CSQ (they have a complicated menu)Is there any way to make ...

Hello I need to know if exist any form to remove the message of Subscribers to save message, This message says the instructions to save message but I do not like speech of this system, In my greeting I says the instructions with speech customize, how...

Hi Guys,dont you know if there is a chance to install CAD to default directory C:\Program Files\Cisco\Desktop\ and enforce to do logging somewhere else? (default directory of logs is C:\Program Files\Cisco\Desktop\log\) Our problem is that only wr...