UCCX 7 performance

[vita_user]

Hi all,

I have a question about the performance of the UCCX 7.0(1) SR05_Buil504.

(Package: Cisco Unified CCX Premium)

How many calls can this version handle? (calls per hour or day)

How many agents can work with the agent desktop? (at the same time)

Are there other parameters that I must know?

I know that the UCCX 7 has a maximum of 150 CSQs.  Is that right?

Thanks for your answer...

Best Regards.

[anchoudh]

HI Alexander Sparbrod,

How many calls can this version handle? (calls per hour or day)

Answer:  On a MCS 7845 series server (which is a Class 4 server) can handle a maximum BHCC (Busy Hour Call Completion) of 5000 calls.

How many agents can work with the agent desktop? (at the same time)

Answer: 300, on MCS 7845 platform

Are there other parameters that I must know?

Answer: You can refer the Data Sheet of UCCX 7.x for more details.

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/data_sheet_c78-483369.html

Recording , Monitoring, Outbound, Email other fatures interacting at a time will also have an impact on the performance on the server.

I know that the UCCX 7 has a maximum of 150 CSQs.  Is that right?

Answer:Yes

Hope this helps.

Anand

Please rate helpful posts by clicking on the stars below the right answers !!

[Jonathan Schulenberg]

Just to add to Anand's response:

If you have any intention of stressing the CCX system you must use the UC Sizing Tool to ensure that you remain within supported limits. There are a lot of things that can impact the capacity of the system from the quantity of supervisors or reporting sessions to the average call holding time. In other words, it's not as simple as 300 ports and 5000 calls/hour.

Please remember to rate helpful responses and identify helpful or correct answers.