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UCCX 8.0 CAD: Can you disable auto update? Error: "unable to download file" Could not open request.

jideonabowale
Beginner
Beginner

I have a UCCX 8.0 (2) Installed.

Users here have limited access via proxy. Now everytime i try to run the CAD or CSD, i get the error:

"unable to download file" Could not open request.

It seems to want to install or check for an update.

The work around i have found is to go to the CAD directory and change the update.exe filename

C:\Program Files (x86)\Common Files\CAD\bin\update.exe

i dont want to have to do this for every user as i possibly want the update.

Is there a way to allow or bypass proxy on CAD?

Regards

J

2 Replies 2

brian1mcc
Enthusiast
Enthusiast

I had this problem before - to resolve it I disabled the proxy in internet explorer settings.

You'll need to make sure the CAD version matches your UCCX server version. Otherwise you may run in to issues.

Brian


Thanks for the response Brian,

Unfortunately in our environment, the proxy setting is on lockdown. The user does not have the priviledge to disable proxy.

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