Agent Work Sites being Cached

[Bill Brown]

                   Issue: Websites are cached to the agent when it first loads them.  Everytime I load a page that has dynamic data, it loads the cached page first and doesn't update until my 5 second refresh interval.

I'd like the agent to retrieve the page when it is called and not load the cached version.  Anyone know if Cisco has a registry entry that controls this?  I have found where it stores pages, but says those pages are in use if  I try to make something to auto delete them.

Thanks in Advance! - Bill

Cisco Unified Contact Center Express 8.5

Cisco Agent Desktop 8.5(1) (Premium Version)

Build: 8.5.1.214

Message was edited by: Bill Brown

[Gergely Szabo · Accepted solution]

Hi,

as far as I know the CAD embeds an Internet Explorer so it's up to the Internet Options settings there - can you try setting the cache to 0 days?

Also, if you control those web pages, you might want to try out sending the appropriate HTTP response headers (

Cache-Control: no-cache, no-store) and/or HTML meta tags (Expires, Cache-Control).

G.

[Bill Brown]

This has done the trick.  Thank you for your help.  Our internal web guy was not adding this to the pages.-Bill