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Alberto Douglas
Beginner

UCCX 8.5.1 Scripting Assistance - Set Priority PT2

Im working on prioritizes Queues over other ones. but I try to drop the "set Priority before the resources and is not letting me. I hope this is a simple fix. 

In this case I need to prioritize the HELP WL from HELP AT Queues.

 

what about if I insert the set priority on each CSQ

 

 

thanks in advance

 

1 ACCEPTED SOLUTION

Accepted Solutions
Gabriel Saavedra
Rising star

Hi Alberto, use the "set priority" step after the "set" step in each branch of the menu step.

 

Gabriel.

View solution in original post

2 REPLIES 2
Gabriel Saavedra
Rising star

Hi Alberto, use the "set priority" step after the "set" step in each branch of the menu step.

 

Gabriel.

View solution in original post

Yes,

 

Im going to do a test tomorrow morning  when the Queue has less agent. because right now it will be hard since there is too many agent available.

 

I attached the script with the set priority

 

THANKS GABRIEL

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