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UCCX 8.5.1 Scripting Assistance - Set Priority PT2

Alberto Douglas
Level 1
Level 1

Im working on prioritizes Queues over other ones. but I try to drop the "set Priority before the resources and is not letting me. I hope this is a simple fix. 

In this case I need to prioritize the HELP WL from HELP AT Queues.

 

what about if I insert the set priority on each CSQ

 

 

thanks in advance

 

1 Accepted Solution

Accepted Solutions

Hi Alberto, use the "set priority" step after the "set" step in each branch of the menu step.

 

Gabriel.

View solution in original post

2 Replies 2

Hi Alberto, use the "set priority" step after the "set" step in each branch of the menu step.

 

Gabriel.

Yes,

 

Im going to do a test tomorrow morning  when the Queue has less agent. because right now it will be hard since there is too many agent available.

 

I attached the script with the set priority

 

THANKS GABRIEL